F&B Supervisor: Guest Service & Training Lead

Colonial-Downs-; Richmond (VA); On-site; USD 21,000 - 29,000; Full time

Job summary

Colonial Downs Group LLC in Richmond, VA seeks a Food & Beverage Supervisor to oversee day-to-day operations and mentor staff, ensuring guest satisfaction and smooth service.

You will train team members, coordinate schedules, monitor activities, and liaise with management; must have Serv-Safe certification and a racing license, and 3–5 years of F&B experience. Compensation is $18.00 per hour with long hours expected.

Qualifications

• High school diploma or equivalent.
• Three to five years of progressive experience in a food and beverage environment preferred.
• Must obtain and maintain Serv-Safe certification.
• Must obtain and maintain a valid racing license.
• Other combinations of education and experience may be considered.

Responsibilities

• Provides guest service training and departmental orientation for new Team Members.
• Works with manager to provide on-going training for all Team Members.
• Monitors the day-to-day activities of the department(s) as subject to established company policies.
• Reviews the work activities of subordinate Team Members to ensure that work is being performed within the standards established by management.
• Assists manager in reviewing activities in all reporting areas to gauge and improve staffing levels, working conditions and other matters which influence quality guest service and profitability.
• Coordinates with other food & beverage supervisors and food & beverage managers on work schedules, ordering of food, and par levels.
• Delegates duties and responsibilities to food & beverage personnel based on operational needs to ensure adequate coverage.
• Oversees side work responsibilities and opening and closing duties.
• Ensure that the dining room is set up and ready for service.
• Assists with set-up and breakdown for private events.
• Acts as a liaison with external agencies and/or company leadership as needed or requested.
• Performs other related duties as assigned

Skills

Leadership skills

Communication skills

Guest service

Money handling

Stress management

Digital literacy

Education

High school diploma or equivalent

Serv-Safe certification

Racing license

Job description

Colonial Downs Group LLC in Richmond, VA seeks a Food & Beverage Supervisor to oversee day-to-day operations and mentor staff, ensuring guest satisfaction and smooth service.

You will train team members, coordinate schedules, monitor activities, and liaise with management; must have Serv-Safe certification and a racing license, and 3–5 years of F&B experience. Compensation is $18.00 per hour with long hours expected.