Food & Beverage Supervisor — Guest Experience Leader

Calder Casino; Richmond, Northern (VA, KY); Hybrid; USD 21,000 - 29,000; Full time

Job summary

Colonial Downs Group (CDG) is owned and operated by Churchill Downs Incorporated and includes Colonial Downs Racetrack, Rosie’s Gaming Emporium, Rosie’s Game Room, Virginia Horseplay, Roseshire Gaming Parlor and The Rose Gaming Resort. CDG is an inclusive and fun place to work.

We are seeking a Food & Beverage Supervisor to oversee day-to-day operations, train staff, and help manage staffing while delivering exceptional guest service.

Qualifications

• High school diploma or equivalent.
• Three to five years of progressive experience in a food and beverage environment preferred.
• Must obtain and maintain Serv-Safe certification.
• Must obtain and maintain a valid racing license.

Responsibilities

• Provides guest service training and departmental orientation for new Team Members.
• Works with manager to provide on-going training for all Team Members.
• Monitors the day-to-day activities of the department(s) as subject to established company policies.
• Reviews the work activities of subordinate Team Members to ensure that work is being performed within the standards established by management.
• Assists manager in reviewing activities in all reporting areas to gauge and improve staffing levels, working conditions and other matters which influence quality guest service and profitability.
• Coordinates with other food & beverage supervisors and food & beverage managers on work schedules, ordering of food, and par levels.
• Delegates duties and responsibilities to food & beverage personnel based on operational needs to ensure adequate coverage.
• Oversees side work responsibilities and opening and closing duties.
• Ensure that the dining room is set up and ready for service.
• Assists with set-up and breakdown for private events.
• Acts as a liaison with external agencies and/or company leadership as needed or requested.
• Performs other related duties as assigned

Skills

Leadership

Communication

Guest service

Money handling

Stress management

Digital literacy

Education

High school diploma or equivalent

Serv-Safe certification

Racing license

Tools

Serv-Safe

Job description

Colonial Downs Group (CDG) is owned and operated by Churchill Downs Incorporated and includes Colonial Downs Racetrack, Rosie’s Gaming Emporium, Rosie’s Game Room, Virginia Horseplay, Roseshire Gaming Parlor and The Rose Gaming Resort. CDG is an inclusive and fun place to work.

We are seeking a Food & Beverage Supervisor to oversee day-to-day operations, train staff, and help manage staffing while delivering exceptional guest service.