F&B Supervisor — Guest Experience Leader (Free Hotel Stays)

Marriott Chicago O'Hare; Chicago (IL); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Life Insurance (Company-paid)

Disability Insurance (Short/Long Term)

Vision Insurance

Critical Illness Insurance

Accidental Insurance

401(k) with company match

Paid Time Off

Room Discounts

Job summary

Marriott ChicagoO'Hare seeks a dedicated Food and Beverage Supervisor to oversee daily F&B operations, ensure guest satisfaction, and maintain quality standards across outlets. The role focuses on staff management, training, and delivering a welcoming dining experience for guests.

The position requires previous supervisory experience in F&B, strong knowledge of safety standards, excellent communication, and the ability to work in a fast-paced environment, including evenings and weekends.

Qualifications

• Previous supervisory experience in the food & beverage industry.
• Strong knowledge of F&B operations, including food safety & hygiene standards.
• Excellent communication and interpersonal skills.
• Exceptional customer service with a guest-focused mindset.
• Ability to work effectively under pressure in a fast-paced environment.
• Flexibility to work evenings, weekends, and holidays as required.
• Certification in food safety & alcohol service.

Responsibilities

• Manage, train, and motivate the F&B team across outlets.
• Ensure exceptional guest service throughout dining experiences.
• Maintain high food & beverage quality, presentation and taste.
• Oversee ordering and stocking of supplies to meet demand.
• Handle guest inquiries and resolve issues promptly.
• Ensure compliance with health, safety, and hotel policies.
• Coordinate and supervise services for events and special occasions.

Skills

Supervisory experience

Food safety & hygiene

Communication & interpersonal

Guest-focused service

Under pressure & fast-paced

Evenings/weekends/holidays

Food & beverage operations

Alcohol service certification

Job description

Marriott ChicagoO'Hare seeks a dedicated Food and Beverage Supervisor to oversee daily F&B operations, ensure guest satisfaction, and maintain quality standards across outlets. The role focuses on staff management, training, and delivering a welcoming dining experience for guests.

The position requires previous supervisory experience in F&B, strong knowledge of safety standards, excellent communication, and the ability to work in a fast-paced environment, including evenings and weekends.