F&B Supervisor

Marriott Chicago O'Hare; Chicago (IL); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Life Insurance (Company-paid)

Disability Insurance (Short/Long Term)

Vision Insurance

Critical Illness Insurance

Accidental Insurance

401(k) with company match

Paid Time Off

Room Discounts

Job summary

Marriott ChicagoO'Hare seeks a dedicated Food and Beverage Supervisor to oversee daily F&B operations, ensure guest satisfaction, and maintain quality standards across outlets. The role focuses on staff management, training, and delivering a welcoming dining experience for guests.

The position requires previous supervisory experience in F&B, strong knowledge of safety standards, excellent communication, and the ability to work in a fast-paced environment, including evenings and weekends.

Qualifications

• Previous supervisory experience in the food & beverage industry.
• Strong knowledge of F&B operations, including food safety & hygiene standards.
• Excellent communication and interpersonal skills.
• Exceptional customer service with a guest-focused mindset.
• Ability to work effectively under pressure in a fast-paced environment.
• Flexibility to work evenings, weekends, and holidays as required.
• Certification in food safety & alcohol service.

Responsibilities

• Manage, train, and motivate the F&B team across outlets.
• Ensure exceptional guest service throughout dining experiences.
• Maintain high food & beverage quality, presentation and taste.
• Oversee ordering and stocking of supplies to meet demand.
• Handle guest inquiries and resolve issues promptly.
• Ensure compliance with health, safety, and hotel policies.
• Coordinate and supervise services for events and special occasions.

Skills

Supervisory experience

Food safety & hygiene

Communication & interpersonal

Guest-focused service

Under pressure & fast-paced

Evenings/weekends/holidays

Food & beverage operations

Alcohol service certification

Job description

Marriott ChicagoO'Hare is seeking a dedicated and experienced Food and Beverage Supervisor to join our team and contribute to our continued success.

Position Summary:

As a Food and Beverage Supervisor, you will be responsible for overseeing the daily operations of our food and beverage outlets ensuring the highest level of guest satisfaction. You will play a key role in maintaining quality standards, managing staff, and creating a welcoming and efficient dining experience for our guests.

Key Responsibilities:

• Manage, train, and motivate the food and beverage team, including servers, bartenders, host/hostesses, and bar backs.
• Ensure that guests receive exceptional service throughout their dining experience.
• Maintain high food and beverage quality standards, including presentation and taste.
• Oversee the ordering and stocking of food and beverage supplies to meet demand.
• Handle guest inquiries, concerns, and special requests, resolving issues promptly and professionally.
• Ensure compliance with health and safety regulations, as well as all hotel policies and procedures.
• Coordinate and supervise food and beverage services for events and special occasions.

Qualifications:

• Previous experience in a supervisory role within the food and beverage industry.
• Strong knowledge of food and beverage operations, including food safety and hygiene standards.
• Excellent communication and interpersonal skills.
• Exceptional customer service skills with a guest-focused mindset.
• Ability to work effectively under pressure and in a fast-paced environment.
• Flexibility to work evenings, weekends, and holidays as required.
• Certification in food safety and alcohol service.

Benefits:

• We offer a competitive wage.
• Health and Dental Insurance.
• Company-paid life insurance.
• Short-term and Long-Term Disability Insurance.
• Vision, Critical Illness, Accidental.
• 401(k) and company match.
• Paid Time Off (PTO).
• Free hotel rooms and hotel discounts.

The Marriott Chicago O'Hare is an equal-opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.