F&B Supervisor

Omni Hotels & Resorts; Richmond (VA); On-site; USD 42,000 - 56,000; Full time

Job summary

Omni Richmond Hotel is seeking a Food & Beverage Supervisor to partner with management in training and supervising restaurant staff, ensuring service excellence and true hospitality in line with Omni standards.

The role requires 1 year of F&B supervision experience, ServSafe and TIPS certifications, and strong English communication. You will monitor dining room operations, assist in forecasting and scheduling, and handle guest comments to maintain exceptional guest satisfaction.

Qualifications

• 1 year of experience in Food & Beverage supervision or management.
• ServSafe Food Handlers and TIPS Alcohol certifications.
• Ability to clearly communicate in English with guests and staff.
• Ability to work in a fast-paced environment and multi-task.
• Flexibility to work nights, weekends and holidays.
• Ability to stand/walk for extended periods and lift moderate weight.

Responsibilities

• Maintain regular attendance per Omni standards.
• Monitor dining room seating, service, safety and guest well‑being.
• Ensure staff complete side work checklists and know menus/beverage offerings.
• Assist in scheduling, forecasting and interviewing as needed.
• Handle guest comments and ensure satisfaction.
• Stay on the floor during peak hours to motivate and assist the team.

Skills

Food & Beverage supervision

Cash handling

English communication

Job description

Food & Beverage Supervisor

Omni Richmond Hotel Ideally located in the heart of everything that makes Richmond a unique and special destination, the Omni Richmond Hotel is known for refined Southern hospitality in an elegant and relaxing setting. Nestled within the historic and vibrant Shockoe Slip district, our guests enjoy a location adjacent to timeless architecture, restaurants, nightlife and the scenic James River. The Omni Richmond is at the very center of Richmond's financial and legislative districts, blocks from the Virginia State Capitol. Omni Richmond's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Richmond Hotel may be your perfect match.

Overview:

This team member will partner with management to ensure proper training and supervision of all restaurant staff. Delivering not only excellent service according to Omni standards but also true hospitality and WOW moments.

Responsibilities:

• Maintain regular attendance in compliance with Omni standards, as required by scheduling which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which include wearing the proper attire/uniform and name tag when working.
• Monitor dining rooms for seating availability, service, safety, cleanliness and well being of restaurant guests.
• Must maintain full familiarity with menus and knowledge of beverage offerings.
• Ensure all staff has completed side work checklists for dining room.
• Spot check liquor pars and order daily supplies.
• Monitor food and liquor requisitions
• Maintain bar controls, safety and standards.
• Hold pre-shift meetings and ensure department training requirements are met monthly.
• Follow up on established training steps.
• Handle guest comments and complaints and ensure member and guest satisfaction.
• Communicate with guests and receive feedback.
• Stay on the floor during peak hours. Motivating the team and assisting when needed.
• Observe, teach and correct staff's service in a professional manner.
• Work closely with the culinary team to have smooth quality service
• Assist manager in scheduling and forecasting both weekly and monthly.
• Participate in interviewing/recruiting as needed.
• Assist in monthly MOS audits.
• Prepare maintenance requests and follow-up.
• Maintain knowledge of the resort property and events.
• Participate in department meetings and other required company training.
• Perform any other duties as assigned by the restaurant management.

Qualifications:

• 1 year of experience in Food and Beverage supervision or management role preferred.
• Must have and maintain ServSafe Food Handlers and TIPS Alcohol certifications.
• Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, members, management and co-workers, both in person and by telephone.
• Must be able to work in a fast paced environment and multi task.
• Prior serving and cash handling experience preferred
• Must be able to work flexible shifts including nights, weekends, and holidays.
• Must have the ability to manage deadlines.
• Basic familiarization of Food and Beverage financials including cost and par controls is preferred.
• Must have a strong attention to detail as well as strong customer service skills.
• Must know emergency procedures and work to prevent accidents.
• Must be able to stand and walk for an extended period of time or for an entire shift.
• Must be able to move, lift, carry, push, pull, and place objects of moderate weight without assistance.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link.

EEOC is the Law Poster.

Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.