Server PT | Westham Porch & Tavern

Omni Hotels & Resorts; Virginia (MN); On-site; USD 12,398 - 15,153; Full time

Job summary

Omni Richmond Hotel in Richmond seeks a friendly server to provide courteous dining service to guests. The position pays $9/hour plus tips and requires knowledge of wine, spirits, and cocktails, with experience in high-volume venues.

Responsibilities include greeting guests, taking orders, describing menu items, handling payments in MICROS, and ensuring a clean, efficient dining area while complying with service standards and safety guidelines.

Qualifications

• Minimum 1-year serving experience; high-volume sports/live entertainment bar experience preferred.
• Must have unexpired Food Handlers and TIPS – or obtain upon hire.
• Developed knowledge of wine, spirits, and beer; experience selling and presenting cocktails.
• Previous cash handling experience preferred.
• Clear and pleasant English communication with guests and team.
• Ability to input information into MICROS accurately.
• Handle stressful situations calmly and maintain a welcoming demeanor.
• Ability to work cohesively with colleagues and manage guest requests quickly.
• Willingness to work weekends and holidays; physical ability to lift up to 50 pounds.

Responsibilities

• Greet guests upon entry with a smile and provide superior service.
• Take orders, answer questions, and upsell food and beverage items.
• Coordinate with culinary team on meal requirements and allergies.
• Record transactions in MICROS and maintain cash handling standards.
• Ensure table set-up, cleanliness, and timely service from station setup to break-down.
• Protect the hotel from liability by avoiding over-serving guests.
• Deliver service in alignment with Omni Moments of Service Standards.

Skills

Serving experience

Cash handling

English communication

MICROS input

Wine & spirits knowledge

Cocktail service

Stress management

Teamwork

Shift flexibility

Physical stamina

Tools

MICROS

Job description

Omni Richmond Hotel

Ideally located in the heart of everything that makes Richmond a unique and special destination, the Omni Richmond Hotel is known for refined Southern hospitality in an elegant and relaxing setting. Nestled within the historic and vibrant Shockoe Slip district, our guests enjoy a location adjacent to timeless architecture, restaurants, nightlife and the scenic James River. The Omni Richmond is at the very center of Richmond's financial and legislative districts, blocks from the Virginia State Capitol.

Ideally located in the heart of everything that makes Richmond a unique and special destination, the Omni Richmond Hotel is known for refined Southern hospitality in an elegant and relaxing setting. Nestled within the historic and vibrant Shockoe Slip district, our guests enjoy a location adjacent to timeless architecture, restaurants, nightlife and the scenic James River. The Omni Richmond is at the very center of Richmond's financial and legislative districts, blocks from the Virginia State Capitol.

Omni Richmond’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Richmond Hotel may be your perfect match.

Server

Overview

The server will wait on tables promptly, courteously and to serve our guests with a genuine care.

Pay Rate: $9/hour + tips

Responsibilities

• Knowledge of the dining room.
• Must have full familiarity with menus and beverage offerings.
• Greet guests when entering the restaurant with a pleasant smile and superior customer service.
• Take orders and answer questions/offer suggestions on both food and beverage menu selections, and daily specials.
• Communicate with culinary team regarding meal requirements, allergies, dietary needs and special requests.
• Record transaction in MICROS system at time of order and adhere to cash handling standards.
• Check in with guests to ensure satisfaction with each food course and/or beverage.
• Present accurate check to guest and process payment.
• Maintain cleanliness of work areas throughout the day.
• Process station set-up and break-down and complete all other side work duties as assigned.
• Ensure tables are set up properly, including polishing and cleaning glasses.
• Service to guests according to Omni Moments of Service Standards.
• Be pleasant, smile and greet all guests, using surnames when obtained.
• Clean, clear and reset service areas.
• Protect the hotel from liability with regard to over serving guests.
• Perform any other duties as assigned by the restaurant manager.

Qualifications

• Minimum 1-year serving experience, high volume sports/live entertainment bar experience preferred.
• Must have unexpired Food Handlers and TIPS – or obtain upon hire.
• Developed knowledge of wine, spirits, and beer with experience selling and presenting specialty mixed cocktails.
• Previous cash handling experience preferred.
• Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers.
• Ability to accurately and efficiently input information into MICROS.
• Ability to handle stressful situations, while maintaining a calm and welcoming demeanor.
• Ability to work cohesively with co-workers both within and outside of your department.
• Ability to prioritize, organize and follow up on guest requests and needs in a fast-paced environment.
• Excellent customer service, service recovery and problem-solving skills.
• Must be able to work a variety of shifts, including weekends and holidays.
• Move, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance.
• Position requires frequent bending, reaching overhead, twisting, and consistent use of hands and arms.
• Must be able to stand and walk for an extended period or for an entire work shift in indoor/outdoor environments

Omni Hotels & Resorts Is An Equal Opportunity/AA/Disability/Veteran Employer. The EEO Is The Law Poster Is Available Using The Following Link

EEOC is the Law Poster

Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.