Server FT | Westham Porch & Tavern

Omni Hotels & Resorts; Virginia (MN); On-site; USD 12,398 - 20,664; Full time

Job summary

Omni Richmond Hotel, located in the historic Shockoe Slip district of Richmond, seeks a server to warmly greet guests, take food and beverage orders, and work with the culinary team to meet dietary needs. Pay is $9/hour plus tips, with duties including MICROS transactions and maintaining spotless service areas.

Applicants should have at least 1 year of serving experience, basic wine and cocktail knowledge, and strong English communication skills. Flexibility to work weekends/holidays is required.

Qualifications

• Knowledge of the dining room.
• Must have unexpired Food Handlers and TABC – or obtain upon hire.
• Developed knowledge of wine, spirits, and beer with experience selling and presenting specialty cocktails.
• Previous cash-handling experience preferred.
• Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers.

Responsibilities

• Wait on tables promptly and courteously.
• Greet guests and provide superior customer service.
• Take orders and answer questions on food/beverage menu and daily specials.
• Communicate with culinary team about meal requirements and dietary needs.
• Record transactions in MICROS and adhere to cash handling standards.
• Check in with guests to ensure satisfaction with each course/beverage.
• Present accurate check and process payment.
• Maintain cleanliness of work areas and service areas.
• Service guests per Omni Moments of Service Standards.
• Protect hotel from liability with regard to over-serving guests.

Skills

Dining room knowledge

Food Handlers/TABC

Wine & cocktails

Cash handling

English communication

MICROS input

Stress management

Team coordination

Shift flexibility

Tools

MICROS

Job description

Omni Richmond Hotel is located in the heart of Richmond in the historic Shockoe Slip district, adjacent to timeless architecture, restaurants, nightlife and the scenic James River.

Server

Overview

The server will wait on tables promptly, courteously and serve our guests with genuine care.

Pay Rate

$9/hour + tips

Responsibilities

• Knowledge of the dining room.
• Must have full familiarity with menus and beverage offerings.
• Greet guests when entering the restaurant with a pleasant smile and superior customer service.
• Take orders and answer questions/offer suggestions on both food and beverage menu selections, and daily specials.
• Communicate with culinary team regarding meal requirements, allergies, dietary needs and special requests.
• Record transaction in MICROS system at time of order and adhere to cash handling standards.
• Check in with guests to ensure satisfaction with each food course and/or beverage.
• Present accurate check to guest and process payment.
• Maintain cleanliness of work areas throughout the day.
• Process station set‑up and break‑down and complete all other side‑work duties as assigned.
• Ensure tables are set up properly, including polishing and cleaning glasses.
• Service to guests according to Omni Moments of Service Standards.
• Be pleasant, smile and greet all guests, using surnames when obtained.
• Clean, clear and reset service areas.
• Protect the hotel from liability with regard to over‑serving guests.
• Perform any other duties as assigned by the restaurant manager.

Qualifications

• Minimum 1‑year serving experience, high‑volume sports/live‑entertainment bar experience preferred.
• Must have unexpired Food Handlers and TABC – or obtain upon hire.
• Developed knowledge of wine, spirits, and beer with experience selling and presenting specialty mixed cocktails.
• Previous cash‑handling experience preferred.
• Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co‑workers.
• Ability to accurately and efficiently input information into MICROS.
• Ability to handle stressful situations while maintaining a calm and welcoming demeanor.
• Ability to work cohesively with co‑workers both within and outside of your department.
• Ability to prioritize, organize and follow up on guest requests and needs in a fast‑paced environment.
• Excellent customer service, service recovery and problem‑solving skills.
• Must be able to work a variety of shifts, including weekends and holidays.
• Move, lift, carry, push, pull and place objects weighing up to 50 pounds without assistance.
• Position requires frequent bending, reaching overhead, twisting, and consistent use of hands and arms.
• Must be able to stand and walk for an extended period or for an entire work shift in indoor/outdoor environments.

Omni Hotels & Resorts Is An Equal Opportunity/AA/Disability/Veteran Employer. The EEO Is The Law Poster Is Available Using The Following Link

EEOC is the Law Poster.

Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: [e-mail].