F&B Shift Manager - Full Time

Bally's Interactive; Chicago (IL); On-site; USD 61,000 - 75,000; Full time

Benefits offered by this job

Competitive Salary

Health coverage

401(K)

Parking benefits

Salary target: $68,000

Job summary

Bally’s Interactive is seeking a restaurant/food and beverage leader in the Chicago area to manage outlets, uphold Bally’s Born to Entertain philosophy, and ensure top-tier guest service. You will direct staff, schedule shifts, monitor costs, and maintain safety standards while promoting the property’s overall experience.

The role requires 21+ years, a gaming license eligibility, and prior high-volume management (casino preferred). A flexible schedule and BASSET-approved training are required.

Qualifications

• Must be 21+ and eligible for Illinois gaming license.
• High school graduate or equivalent.
• 2+ years of management experience in high-volume settings; casino experience preferred.
• Problem-solving and decision-making abilities.
• Able to move in all areas of assigned outlets and service areas.
• Excellent verbal and written communication skills.
• Responsible Vendor Alcoholic Beverage Service and BASSET training after hire.

Responsibilities

• Foster a fun, entertaining atmosphere aligned with Bally’s Born to Entertain philosophy.
• Promote guest-centric culture and build long-lasting guest relations.
• Direct development and administration of controls for assigned outlets to be profitable.
• Adhere to all state and federal alcohol serving requirements.
• Maintain performance evaluations and file records.
• Gather guest feedback on product quality and service levels.
• Counsel, train, and guide assigned personnel.
• Develop staffing schedules to maximize service and productivity.
• Hire, train, and manage staff per standards and policies.
• Maintain high food, service, and health and safety standards.
• Respond to guest and employee needs and resolve issues.
• Inspect outlets to ensure health and safety compliance.
• Control labor and operating expenses.
• Schedule and direct staff for work assignments.
• Seek new methods to promote the restaurant and property.
• Maintains high visibility during peak periods.
• Ensure guests receive superior service.
• Ability to work flexible hours.

Skills

Staff management

Customer service

Communication skills

Problem-solving

Time management

Flexibility

Education

High school diploma or equivalent

Tools

Timekeeping software

Job description

Responsibilities:

• Foster an environment that embodies Bally’s Born to Entertain philosophy by creating a fun-filled, entertaining atmosphere
• Enthusiastically promote Bally’s customer-centric culture of offering superior guest service and actively building long-lasting guest relations
• Directs the development and administration of controls for all phases of assigned outlets economically and profitably while maintaining established standards
• Abides by all State and Federal requirements of serving alcohol
• Ensuring that interim and annual performance evaluations are completed on time and files maintained
• Interacts with guests to obtain feedback on product quality and service levels
• Counsels, guides, trains, and instructs assigned personnel in the proper performance of their duties
• Develop staffing schedules that assure the highest service levels with maximum productivity
• Hires, trains and manages staff in accordance with organizational and approved departmental standards, policies and programs
• Maintains high food, service and health and safety standards
• Responds to guest and employee needs and resolves complaints and issues
• Inspect food outlets and observes workers and patrons to ensure compliance with occupational, health, and safety standards
• Controls labor and operating expenses
• Schedules and directs staff in the performance of work assignments.
• Continually seeks new methods and programs to promote the restaurant and the property as a whole
• Maintains high visibility during peak periods
• Excellent written and communication skills
• Ensures all guests receive superior service
• Ability to work flexible hours

Qualifications:

• Must be 21 years of age or older
• Must be able to obtain and maintain a gaming license issued by the Illinois Gaming Board
• Must be a high school graduate or equivalent
• Must have two or more years of related experience in management in high volume, with casino experience preferred
• Problem-solving and decision-making ability
• Ability to maneuver in all areas of assigned outlets, including all food and beverage service areas,
• Excellent verbal and written communication skills
• Extensive knowledge of food products and service techniques
• Ability to respond calmly and make rational decisions when handling guest and employee conflicts
• After hire, successful completion of Responsible Vendor Alcoholic Beverage Service and BASSET trainingis requiredto retain the position
• Ability to work with computer-based time and attendance
• Must be available to work flexible shifts, weekends, and holidays

What’s in it for you:

• Competitive Salary with annual performance reviews
• Comprehensive health coverage plan that includes medical, dental, and vision
• 401(K)/ Company Match
• Access Perks and Childcare discounts
• $7 Daily Employee Parking Garage
• Target Salary Range: $68,000 per year

Physical Demands & Work Environment:

• Frequently required to lift up to a maximum of 40 pounds
• Regularly required to see, hear, talk, bend, twist, stand and walk; use hands to finger, handle, or feel; reach with hands and arms
• Able to interact with others while maintaining a positive and professional demeanor in a work environment that is frequently faced paced and noisy.
• The work environment contains bright lights, loud noise, and stressful situations.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

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