- Embody Bally's Born to Entertain culture by creating a fun, welcoming, and engaging environment for every guest.
- Deliver exceptional food and beverage service while providing a memorable dining and entertainment experience.
- Build positive relationships with guests by anticipating needs, initiating conversation, and providing personalized service.
- Maintain thorough knowledge of menu offerings, beverages, wine selections, specialty cocktails, and daily promotions.
- Accurately enter orders, process transactions, and handle payments using the point-of-sale (POS) system.
- Verify guest identification in accordance with alcohol service laws, company policies, and regulatory requirements.
- Ensure proper use of player loyalty cards and maintain compliance with company procedures.
- Complete opening, side work, and closing duties while maintaining attention to detail.
- Maintain cleanliness, organization, and sanitation standards throughout assigned service areas.
- Collaborate with fellow Team Members and leadership to ensure efficient operations and a seamless guest experience.
- Promote a positive team environment through professionalism, communication, and teamwork.
- Maintain awareness of potential safety hazards and immediately address concerns to ensure a safe environment for guests and Team Members.
- Attend pre-shift meetings prepared and informed of operational updates, promotions, and service initiatives.
- Maintain Bally's appearance, attendance, and service standards at all times.
- Accurately report tips and comply with all departmental and company policies.
- Perform other duties as assigned.
Responsibilities
- Embody Bally's Born to Entertain culture by creating a fun, welcoming, and engaging environment for every guest.
- Deliver exceptional food and beverage service while providing a memorable dining and entertainment experience.
- Build positive relationships with guests by anticipating needs, initiating conversation, and providing personalized service.
- Maintain thorough knowledge of menu offerings, beverages, wine selections, specialty cocktails, and daily promotions.
- Accurately enter orders, process transactions, and handle payments using the point-of-sale (POS) system.
- Verify guest identification in accordance with alcohol service laws, company policies, and regulatory requirements.
- Ensure proper use of player loyalty cards and maintain compliance with company procedures.
- Complete opening, side work, and closing duties while maintaining attention to detail.
- Maintain cleanliness, organization, and sanitation standards throughout assigned service areas.
- Collaborate with fellow Team Members and leadership to ensure efficient operations and a seamless guest experience.
- Promote a positive team environment through professionalism, communication, and teamwork.
- Maintain awareness of potential safety hazards and immediately address concerns to ensure a safe environment for guests and Team Members.
- Attend pre-shift meetings prepared and informed of operational updates, promotions, and service initiatives.
- Maintain Bally's appearance, attendance, and service standards at all times.
- Accurately report tips and comply with all departmental and company policies.
- Perform other duties as assigned.
Compensation
- Target Salary Range: $16.75/hr + tips
Additional Benefits
- $7 Daily Employee Parking Garage
Physical Demands & Work Environment
- Frequently lift and carry up to 30 pounds.
- Stand and walk for extended periods during scheduled shifts.
- Frequently bend, reach, stoop, kneel, and perform repetitive motions.
- Ability to work in a fast-paced environment with varying noise levels, bright lights, large crowds, and high-volume guest interaction.
- Must be able to effectively communicate with guests, Team Members, and leadership while maintaining a professional and positive demeanor.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Requirements
Role requirements
- Must be 21 years of age or older
- Must be able to obtain and maintain a gaming license issued by the Illinois Gaming Board
- Must be a high school graduate or equivalent
- Must have six months or more related experience
- Must have open work availability to work nights, weekends, and holidays
About Bally's
We're Bally's, and we've always been born to entertain.
Since the Ballyverse began way back in 1932, we've been creating engaging experiences everywhere, in a way that's accessible for everyone. Across Casinos & Resorts, Interactive, and Corporate, from the gaming floor to peoples' phones, we bring the thrill wherever our customers want to play.
But none of it would be possible without our people. Our team of 11,500 diverse minds who love what they do, celebrate each other's wins, and find fun in creating moments that matter. Whether you're energized by guest connection, technical innovation, or both, there's a place for you at Bally's.