Beverage Server - Full Time

Bally's Interactive; Chicago (IL); On-site; USD 19,000 - 26,000; Full time

Benefits offered by this job

$7 Daily Employee Parking Garage

Job summary

Bally's Interactive in Chicago seeks a hospitality team member to deliver food and beverage service and create a welcoming entertainment experience for guests.

You will learn menu offerings, handle POS transactions, verify IDs for alcohol service, and support loyalty program procedures. The role emphasizes teamwork, safety, and professionalism in a fast-paced casino environment.

Responsibilities

• Embody Bally's Born to Entertain culture by creating a fun, welcoming, and engaging environment for every guest.
• Deliver exceptional food and beverage service while providing a memorable dining and entertainment experience.
• Build positive relationships with guests by anticipating needs, initiating conversation, and providing personalized service.
• Maintain thorough knowledge of menu offerings, beverages, wine selections, specialty cocktails, and daily promotions.
• Accurately enter orders, process transactions, and handle payments using the point-of-sale (POS) system.
• Verify guest identification in accordance with alcohol service laws, company policies, and regulatory requirements.
• Ensure proper use of player loyalty cards and maintain compliance with company procedures.
• Complete opening, side work, and closing duties while maintaining attention to detail.
• Maintain cleanliness, organization, and sanitation standards throughout assigned service areas.
• Collaborate with fellow Team Members and leadership to ensure efficient operations and a seamless guest experience.
• Promote a positive team environment through professionalism, communication, and teamwork.
• Maintain awareness of potential safety hazards and immediately address concerns to ensure a safe environment for guests and Team Members.
• Attend pre-shift meetings prepared and informed of operational updates, promotions, and service initiatives.
• Maintain Bally's appearance, attendance, and service standards at all times.
• Accurately report tips and comply with all departmental and company policies.
• Perform other duties as assigned.

Job description

Responsibilities:

• Embody Bally's Born to Entertain culture by creating a fun, welcoming, and engaging environment for every guest.
• Deliver exceptional food and beverage service while providing a memorable dining and entertainment experience.
• Build positive relationships with guests by anticipating needs, initiating conversation, and providing personalized service.
• Maintain thorough knowledge of menu offerings, beverages, wine selections, specialty cocktails, and daily promotions.
• Accurately enter orders, process transactions, and handle payments using the point-of-sale (POS) system.
• Verify guest identification in accordance with alcohol service laws, company policies, and regulatory requirements.
• Ensure proper use of player loyalty cards and maintain compliance with company procedures.
• Complete opening, side work, and closing duties while maintaining attention to detail.
• Maintain cleanliness, organization, and sanitation standards throughout assigned service areas.
• Collaborate with fellow Team Members and leadership to ensure efficient operations and a seamless guest experience.
• Promote a positive team environment through professionalism, communication, and teamwork.
• Maintain awareness of potential safety hazards and immediately address concerns to ensure a safe environment for guests and Team Members.
• Attend pre-shift meetings prepared and informed of operational updates, promotions, and service initiatives.
• Maintain Bally's appearance, attendance, and service standards at all times.
• Accurately report tips and comply with all departmental and company policies.
• Perform other duties as assigned.

Compensation:

• Target Salary Range: $16.75/hr + tips

Additional Benefits:

• $7 Daily Employee Parking Garage

Physical Demands & Work Environment:

• Frequently lift and carry up to 30 pounds.

• Stand and walk for extended periods during scheduled shifts.
• Frequently bend, reach, stoop, kneel, and perform repetitive motions.
• Ability to work in a fast-paced environment with varying noise levels, bright lights, large crowds, and high-volume guest interaction.
• Must be able to effectively communicate with guests, Team Members, and leadership while maintaining a professional and positive demeanor.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.