F&B Shift Lead: Guest Experience & Team Coaching

Holiday Inn across from Universal; Orlando (FL); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Competitive Salary

Health Benefits

401(k) with match

Paid Time Off

Professional Development

Employee Discounts

Wellness Programs

Flexible Scheduling

Job summary

Performance Hospitality Management (PHM) is seeking a Food & Beverage Supervisor to lead the floor on shift, coach the team, and ensure service standards and profitability. You’ll handle guest recovery, support training, and coordinate with Culinary and Bar for a seamless operation.

The role emphasizes coaching, food safety, and strong guest service, with a competitive compensation package and full benefits. Equal opportunity employer. PHM supports work-life balance and professional development.

Qualifications

• 1–3+ years restaurant or hotel F&B experience; prior lead/key/supervisor experience preferred.
• Strong guest-service mindset, conflict resolution, and communication skills; calm under pressure.
• Working knowledge of POS, reservations/waitlist platforms, and basic Excel/Google Sheets.
• Understanding of food safety, sanitation, and responsible alcohol service.
• Certifications: Food Handler required; ServSafe Manager and TIPS/TEAM/ServSafe Alcohol preferred (or within 30 days).
• Flexible availability (nights/weekends/holidays); reliable, organized, and detail-oriented.
• Bilingual a plus.

Responsibilities

• Lead pre-shift lineups; set sections and side-work; maintain visible presence on the floor and at the pass.
• Greet VIPs, monitor pacing and ticket times, and resolve issues with urgency and professionalism.
• Coach servers, bartenders, hosts, and support staff in real time on service, sales, and hospitality.
• Help onboard new hires; reinforce SOPs, allergy protocols, and responsible alcohol service.
• Conduct line checks, station walk-throughs, and restroom/lobby checks; uphold sanitation and appearance standards.
• Enforce ServSafe/HACCP, TIPS/TEAM, OSHA, and local health code requirements; complete logs and checklists.
• Support labor management to forecast; monitor check averages, upsell attachment, and RevPASH during shift.
• Safeguard POS accuracy, cash banks, comps/voids, and tip compliance; assist with nightly reconciliations.
• Verify drink specs, glassware, and draft/CO2 basics; manage 86s and low pars; coordinate with Lead Bartender on pacing.
• Review BEOs; ensure setups, staffing, timing, and charge capture; assist tastings and on-site execution.
• Keep clear pass-down notes (86s, feedback, incidents, maintenance needs); create/follow up on work orders (CMMS) and incident reports.

Skills

Guest service

Conflict resolution

Communication

Calm under pressure

Education

High School

Tools

POS

Reservations/Waitlists

Excel/Sheets

Job description

Performance Hospitality Management (PHM) is seeking a Food & Beverage Supervisor to lead the floor on shift, coach the team, and ensure service standards and profitability. You’ll handle guest recovery, support training, and coordinate with Culinary and Bar for a seamless operation.

The role emphasizes coaching, food safety, and strong guest service, with a competitive compensation package and full benefits. Equal opportunity employer. PHM supports work-life balance and professional development.