F&B Lead Supervisor: Guest Experience & Team Coaching

Tapestry, Inc.; Leawood (KS); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401 (K)

Paid Paternity and Maternity leave

Commuter Benefits

Disability insurance

Tuition assistance

Job summary

Coach is seeking a Lead Supervisor to support the store leadership team in delivering exceptional guest experiences, driving sales, and maintaining operational excellence. This role helps coach and develop team members in alignment with district priorities and Coach values.

The ideal candidate has 1+ year of experience in retail or food service management, strong customer-facing skills, and the ability to meet food safety and cash handling standards while maintaining visual merchandising and a

Qualifications

• 1+ years of experience in retail or food service management.
• Experience in customer-facing roles and delegating tasks.
• Organizational skills and ability to work with food & beverage operating systems.
• Ability to meet store operating policies and standards, including food safety and cash handling.

Responsibilities

• Guest Experience: Lead by example in delivering outstanding service and building lasting guest relationships.
• Sales Leadership: Support daily sales goals, motivate team performance, and drive key selling behaviors.
• Team Coaching: Provide real-time feedback, training, and support to associates to elevate beverage craft, selling, and service skills.
• Operations: Assist with opening/closing procedures, ordering and inventory management, food safety, and maintaining visual merchandising standards.
• Problem Solving: Address customer concerns and operational issues with professionalism and urgency.
• Brand Ambassador: Uphold Coach's brand values and ensure a consistent luxury experience while acting as an ambassador in the local market/mall.

Skills

Customer service

Delegation

Organizational skills

Cash handling

Food safety

Job description

Coach is seeking a Lead Supervisor to support the store leadership team in delivering exceptional guest experiences, driving sales, and maintaining operational excellence. This role helps coach and develop team members in alignment with district priorities and Coach values.

The ideal candidate has 1+ year of experience in retail or food service management, strong customer-facing skills, and the ability to meet food safety and cash handling standards while maintaining visual merchandising and a