F&B Shift Leader - Guest Service & Ops Coach

ViziRecruiter,LLC.; Indiana (PA); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Day-one medical coverage

401(k) matching

Annual performance bonus

Paid time off

Job summary

A leading entertainment company in Pennsylvania seeks a motivated individual for a supervisory role focusing on customer service within the Food & Beverage sector. The ideal candidate will guide staff, ensure guest satisfaction, and maintain compliance with operational standards. Applicants must have a high school diploma and relevant experience, with a strong focus on customer interaction and service quality. Flexible scheduling is required, including holidays and weekends.

Qualifications

• Must be at least 21 years of age.
• Five years of experience in Food & Beverage preferred.
• Ability to add, subtract, multiply, and divide in all units of measure.
• Must have the ability to interact and resolve conflicts with guests and staff.
• Flexible to work all shifts including holidays and weekends.

Responsibilities

• Provide guidance and daily supervision to staff.
• Monitor adherence to operational goals and guest satisfaction.
• Assist in cost control methods and procedures.
• Support compliance with regulatory standards and procedures.

Skills

Customer service

Food & Beverage knowledge

Mathematical skills

Proficient in Microsoft Outlook

Problem-solving

Education

High School Diploma or GED

Job description

A leading entertainment company in Pennsylvania seeks a motivated individual for a supervisory role focusing on customer service within the Food & Beverage sector. The ideal candidate will guide staff, ensure guest satisfaction, and maintain compliance with operational standards. Applicants must have a high school diploma and relevant experience, with a strong focus on customer interaction and service quality. Flexible scheduling is required, including holidays and weekends.