Floor Service Food & Beverage Assistant Manager

Hollywoodcolumbus; Columbus (OH); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

401(k) matching

Day-one medical coverage

Paid time off

Job summary

ViziRecruiter, LLC. is seeking a supervisory candidate with Food and Beverage experience for their location in Columbus, Ohio. This role includes guiding staff, ensuring compliance with standards, and providing excellent customer service in a fast-paced environment.

The ideal applicant will have an associate's degree, supervisory experience, and strong problem-solving skills, along with proficiency in Microsoft applications. Flexibility to work various shifts, including holidays and weekends, is expected.

Qualifications

• Two years of Food and Beverage experience or equivalent education/experience.
• Minimum two years previous supervisory experience required.
• Must be able to interact with guests, staff, and colleagues diplomatically.

Responsibilities

• Provide guidance and daily supervision to staff.
• Ensure adherence to operational goals and schedules.
• Support compliance to departmental budgets.
• Promote superior customer service standards.
• Assist in cost control and food service procedures.

Skills

Customer service

Food and Beverage knowledge

Supervisory skills

Problem resolution

Reporting and correspondence

Education

Associates degree in related field

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Overview

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members’ financial, physical, and mental well-being. Specific benefits—such as day‑one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

Responsibilities

• Responsible for providing guidance and daily supervision to staff in the department. Supports and administers operational goals and monitors achievements of performance and profit objectives.
• Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.
• Responsible for supporting compliance to departmental budgets.
• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise.
• Assists in maintenance of cost control methods and procedures by monitoring pars and inventory.
• Assists in the maintenance and development of procedures for food service and inspects menu items for maximum customer satisfaction.
• Follows established quality assurance procedures to ensure acceptable health department and customer service standards.
• Responds to guest needs and reports problems to Manager.
• Assists Manager with administrative duties, as assigned.
• Assists in conducting pre-shift meetings to relay pertinent information on assigned shift.
• Assists in cleaning and reset of F&B as necessary during assigned shift.
• Monitors appearance of food/beverage served and communicates deviations in accordance with established standard.
• Assists in cross training of team members while encouraging, reinforcing and supporting peers and team.
• Responsible for ensuring compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
• Maintains strict confidentiality in all departmental and company matters.

Requirements

• Associates degree (A.A.) in related field; two years of Food and Beverage experience, or equivalent combination of education and experience. Minimum two years previous supervisory experience required.
• Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
• Ability to write reports and business correspondence.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Flexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate.
• Must be proficient in Microsoft applications (Excel, Word, and Outlook).
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.