F&B Outlet Supervisor — Guest Service & Ops Lead

Hollywood Gaming at Dayton Raceway; Dayton (OH); On-site; USD 45,000 - 55,000; Full time

Job summary

PENN Entertainment in Dayton, OH is seeking an experienced Food & Beverage Supervisor to lead an F&B Outlet on a designated shift. You will supervise staff, manage schedules, monitor labor and guest satisfaction, and ensure compliance with gaming laws and departmental policies.

You will assist the F&B Outlet Manager with budgeting, cost control, training, and maintaining high standards of service. Prior supervisory experience in F&B and proficiency with Microsoft Office are required.

Qualifications

• Associates degree in related field and minimum two years' supervisory experience.
• Ability to interact with guests and resolve issues diplomatically.
• Proficiency in writing business reports and correspondence.
• Strong numeric literacy and ability to manage schedules and budgets.

Responsibilities

• Supervise an F&B Outlet designated to this role and manage daily shift goals.
• Create schedules while maintaining labor costs and guest satisfaction.
• Assist in budgeting and report budget concerns to management.
• Promote and ensure superior customer service per standards.
• Know and enforce gaming laws applicable to F&B responsibilities.
• Assist in developing procedures for food service and inspect menus.
• Support F&B Outlet Manager to ensure efficient service.
• Maintain cost control through pars and inventory oversight.
• Assist in administrative duties as assigned.
• Ensure regulatory compliance and report potential issues.
• Maintain strict confidentiality in department matters.

Skills

Guest interaction

Problem solving

Communication

Report writing

Time management

Education

Associate degree in related field

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

PENN Entertainment in Dayton, OH is seeking an experienced Food & Beverage Supervisor to lead an F&B Outlet on a designated shift. You will supervise staff, manage schedules, monitor labor and guest satisfaction, and ensure compliance with gaming laws and departmental policies.

You will assist the F&B Outlet Manager with budgeting, cost control, training, and maintaining high standards of service. Prior supervisory experience in F&B and proficiency with Microsoft Office are required.