FINE DINING F&B ASSISTANT SHIFT MANAGER

PENN Entertainment, Inc.; Columbus (OH); Presencial; USD 42.000 - 48.000; Jornada completa

Descripción de la vacante

PENN Entertainment, Inc. is seeking a Food & Beverage Supervisor to guide and coach a diverse team on shift, ensuring service quality and adherence to standards.

You will help manage schedules, monitor performance, and coach staff to deliver guest-centric experiences while controlling costs and maintaining safety and compliance. Requirements include 21+, High School Diploma or GED, and 1–2 years in beverage or food service with supervisory experience; a Bachelor's degree is preferred.

Formación

• High School Diploma or GED required.
• Bachelor’s degree preferred or equivalent combination of education and experience.
• 1–2 years beverage/food service experience preferred.
• 1 year supervisory or lead experience preferred.
• Prior gaming or regulated-environment experience preferred.
• Proficiency in Microsoft Office applications (Excel, Word, Outlook).
• Ability to train team members and follow training materials.

Responsabilidades

• Provides daily guidance and on-shift supervision to food and beverage team members, ensuring service, quality, and standards.
• Monitors performance, productivity, and profitability; takes corrective action as needed.
• Assists with scheduling coordination and staffing coverage.
• Promotes superior guest service standards and addresses issues promptly.
• Maintains product menus and assists with inventory tracking and par levels.
• Ensures compliance with health regulations and safety requirements.
• Supports budgets, cost controls, and operational procedures.
• Assists management with administrative tasks, reporting, and special projects.
• Maintains confidentiality and reports potential issues to leadership.
• Manages workflow, coaches team members, and provides real-time feedback.

Conocimientos

Guest service

Interpersonal skills

Communication skills

Microsoft Office

Flexibility

Physical stamina

Team supervision

Educación

High School Diploma

Bachelor’s degree preferred

Descripción del empleo

Overview

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits - such as day-one medical coverage, 401(k) matching, and annual performance bonus may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Responsibilities

• Provides daily guidance and on-shift supervision to food and beverage team members, ensuring service, quality, and operational standards are consistently met.
• Supports departmental operational goals by monitoring performance, productivity, and profitability and taking corrective action as needed.
• Assistswith scheduling coordination and staffing coverage to balance labor efficiency with guest satisfaction.
• Actively promotes,demonstrates, and enforces superior guest service standards, addressing service issues promptly and professionally.
• Maintains product menus andassistswith tracking inventories, usage, and par levels.
• Ensures adherence to quality assurance standards, health department regulations, and food and beverage safety requirements.
• Supports compliance with departmental budgets, cost controls, and operational procedures.
• Assistsmanagement with administrative tasks, reporting, documentation, and special projects as needed.
• Ensures compliance with all regulatory, company, and departmental requirements within the area of responsibility andreportspotential issues to leadership.
• Maintains strict confidentialityregardingdepartmental, employee, and company information.
• Manages workflow during assigned shifts by prioritizing tasks,expeditingservice, and supporting team members through coaching and real-time feedback.
• Performs anyadditionaljob relatedduties as assigned.

Requirements

• Must be at least 21 years of age.
• High School Diploma or GEDrequired.
• Bachelor’s degreepreferred, oran equivalentcombination of education and relevant food and beverage experience.
• One to two years of beverage, food service, or related experience preferred.
• Minimum of one year of supervisory or lead experience preferred.

Requirements

• Must be at least 21 years of age.
• High School Diploma or GEDrequired.
• Bachelor’s degreepreferred, oran equivalentcombination of education and relevant food and beverage experience.
• One to two years of beverage, food service, or related experience preferred.
• Minimum of one year of supervisory or lead experience preferred.
• Prior gaming orregulated-environmentexperience preferred.
• Working knowledge of beverage operations, service standards, and promotional events preferred.
• Ability to train team members and effectively follow and execute training materials and procedures.
• Strong guest service, interpersonal, and communication skills, both verbal and written.
• Proficiencyin Microsoft Office applications including Excel, Word, and Outlook.
• Flexibility to work varying shifts including nights, weekends, holidays, and overtime as business needs require.
• Physical ability to perform job duties with or without reasonable accommodation,including standing and walking for extended periodsand pushing, pulling, lifting, or carrying up to 25 pounds.