Sales Coordinator - In Room Dining

The Breakers Palm Beach; Florida; On-site; USD 42,000 - 62,000; Full time

Job summary

The Breakers Palm Beach in Florida is seeking a Sales Coordinator for In-Room Dining to handle phone orders, suggest menu items, and coordinate with Room Service teams.

The role emphasizes accurate payment processing and delivering exceptional guest service to enhance the in-room dining experience at a prestigious resort.

Qualifications

• At least one year of experience in the Food & Beverage industry.
• Excellent communication skills with a focus on sales and customer service.
• Strong organizational skills with acute attention to detail.
• Basic proficiency in Microsoft Excel and Word.
• Good networking skills and a solid understanding of hotel operations.

Responsibilities

• Take food and beverage orders over the phone and provide menu suggestions to guests.
• Maintain open communication with Room Service Servers and Managers to ensure seamless service.
• Process payments accurately and efficiently, including room charges, credit cards, and cash transactions.
• Enhance guest satisfaction by delivering exceptional service and addressing customer needs promptly.
• Collaborate with various departments within the hotel to ensure a coordinated and efficient service delivery.

Skills

Sales

Customer service

Communication

Organization

Excel

Word

Networking

Hotel operations

Tools

Microsoft Excel

Microsoft Word

Job description

Job Summary

We are seeking a Sales Coordinator for In-Room Dining who will be responsible for taking food and beverage orders over the phone, providing menu suggestions, and ensuring continuous communication with Room Service Servers and Managers. This role involves processing various forms of payment, such as room charges, credit cards, and cash, and plays a vital role in enhancing guest satisfaction during their Room Service experience.

Qualifications

• At least one year of experience in the Food & Beverage industry.
• Excellent communication skills with a focus on sales and customer service.
• Strong organizational skills with acute attention to detail.
• Basic proficiency in Microsoft Excel and Word.
• Good networking skills and a solid understanding of hotel operations.

Responsibilities

• Take food and beverage orders over the phone and provide menu suggestions to guests.
• Maintain open communication with Room Service Servers and Managers to ensure seamless service.
• Process payments accurately and efficiently, including room charges, credit cards, and cash transactions.
• Enhance guest satisfaction by delivering exceptional service and addressing customer needs promptly.
• Collaborate with various departments within the hotel to ensure a coordinated and efficient service delivery.

If you are a customer-focused professional with a passion for hospitality and exceptional service delivery, we encourage you to apply for the Sales Coordinator - In Room Dining position.