F&B Operations Manager — Guest Experience & Profit

Stonebridge Hospitality Management; Houston (TX); On-site; USD 55,000 - 60,000; Full time

Job summary

Stonebridge Hospitality Management in Houston, TX is seeking a Food & Beverage Manager to supervise restaurant and bar operations, drive profitability, and ensure guest satisfaction. You will manage cost controls, staff, and liquor-law compliance in a fast-paced environment.

Role requires 4+ years in F&B management, strong leadership, and cross-department collaboration to deliver an exceptional guest experience.

Qualifications

• 4+ years of experience in food and beverage management or a related role.
• Strong understanding of cost control, budgeting, and financial reporting in an F&B environment.
• Proven ability to manage and lead a team, including hiring, training, and performance management.
• Knowledge of food hygiene regulations and compliance with liquor laws.
• Ability to work collaboratively with various departments, including kitchen and security.
• Excellent customer service skills, with a focus on guest satisfaction.
• Strong problem-solving skills and ability to handle guest complaints effectively.
• Proficiency in managing inventory, stock control, and cash handling.
• Ability to adapt to changes, manage multiple tasks, and work in a fast-paced environment.
• Strong communication skills, both written and verbal.

Responsibilities

• Oversees prompt and efficient service for all meals, snacks, functions, and beverages, ensuring adherence to quality standards.
• Manages profit margins through cost control, sales analysis, menu costing, and cash checks.
• Ensures cleanliness, maintenance, and proper setup of dining areas, including table settings and flower arrangements.
• Supervises servers and bartenders, ensuring they are professionally dressed and provide courteous service.
• Ensures timely and accurate execution of room service orders and compliance with quality standards.
• Manages the ordering, storing, and issuing of consumable and non-consumable goods, maintaining security in all areas.
• Oversees staffing levels to meet operational needs and ensures compliance with agreed standards.
• Responds to customer complaints promptly and ensures high service quality.
• Ensures compliance with hygiene standards, liquor laws, and other regulatory requirements.
• Conducts regular staff performance reviews and identifies training needs, organizing regular training sessions.
• Manages stock takes, budget preparation, and ensures an efficient table reservation system.
• Maintains strong visibility in dining areas to interact with guests and staff, fostering a positive environment.

Skills

Cost control

Budgeting

Financial reporting

Team leadership

Customer service

Communication

Problem solving

Inventory management

Cash handling

Multi-tasking

Adaptability

Interdepartmental collaboration

Job description

Stonebridge Hospitality Management in Houston, TX is seeking a Food & Beverage Manager to supervise restaurant and bar operations, drive profitability, and ensure guest satisfaction. You will manage cost controls, staff, and liquor-law compliance in a fast-paced environment.

Role requires 4+ years in F&B management, strong leadership, and cross-department collaboration to deliver an exceptional guest experience.