Food & Beverage Supervisor — Guest Experience Leader

Stonebridge; Montgomery, TX; Sur place; USD 34 000 - 40 000; Plein temps

Avantages offerts par ce poste

Medical insurance

Dental insurance

Vision insurance

Paid time off

401(k) matching

Wellness support

Life insurance

Disability coverage

Savings accounts

Tuition aid

Travel and lodging perks

Résumé du poste

Stonebridge in Montgomery, TX is seeking a Food & Beverage Supervisor to oversee restaurant and bar operations, ensure service quality, profitability, and compliance with liquor laws while delivering an exceptional guest experience.

You will lead the F&B team, manage bartenders and room service staff, train associates, and focus on guest satisfaction through strong communication, teamwork, and efficient issue resolution in a fast-paced environment.

Qualifications

• 3+ years of experience in food and beverage operations or a supervisory role.
• Strong understanding of POS systems, cost control, and inventory management.
• Knowledge of food hygiene regulations and liquor laws.
• Proven ability to manage and lead a team, including training and performance management.
• Excellent customer service skills, with a focus on guest satisfaction.
• Strong communication skills, both written and verbal.
• Ability to work under pressure and manage multiple tasks in a fast-paced environment.
• Proficiency in resolving guest complaints and maintaining high service standards.
• Ability to collaborate with different departments, such as front office and housekeeping.

Responsabilités

• Ensures prompt and efficient service of all meals, snacks, and beverages to the required standards.
• Maintains profit margins by managing costs through sales analysis, menu costing, and cash handling procedures.
• Ensures cleanliness and maintenance of the restaurant and bar, including table setups and flower arrangements.
• Supervises food and beverage associates, ensuring they are well-groomed, professionally dressed, and provide courteous service.
• Manages bartenders and room service staff, ensuring they are trained and meet service standards.
• Oversees room service orders to ensure timely and accurate delivery.
• Manages the ordering, storing, and issuing of goods, maintaining security and adherence to stock requirements.
• Handles customer complaints and ensures high service quality.
• Ensures compliance with hygiene, health, and safety standards.
• Conducts regular performance reviews, identifies training needs, and ensures ongoing staff development.
• Circulates throughout the restaurant and bar, maintaining visibility with guests and staff.
• Conducts regular staff training and stays informed about industry trends for continuous improvement.

Connaissances

Supervisory Experience

Team Leadership

Customer Service

Communication

Work Under Pressure

Guest Complaint Resolution

Collaboration

Time Management

Outils

POS Systems

Description du poste

Stonebridge in Montgomery, TX is seeking a Food & Beverage Supervisor to oversee restaurant and bar operations, ensure service quality, profitability, and compliance with liquor laws while delivering an exceptional guest experience.

You will lead the F&B team, manage bartenders and room service staff, train associates, and focus on guest satisfaction through strong communication, teamwork, and efficient issue resolution in a fast-paced environment.