F&B Operations Leader - Elevate Guest Experience

Highgate; San Francisco (CA); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) Retirement Plan with employer 


Paid holidays

Paid vacation

Paid sick leave

EAP

Job summary

Highgate Hotels in San Francisco, CA is seeking a Food & Beverage Manager to oversee daily outlet operations, supervise staff, respond to guest concerns and ensure service quality across all shifts. You will partner with other F&B managers, monitor loss prevention, prepare reports, plan menus, and ensure compliance with local liquor laws and health regulations.

The role emphasizes on-floor leadership, staff development, and delivering outstanding guest experiences in a fast-paced

Qualifications

• Must communicate effectively with all staff and guests.
• Ability to listen, understand, and resolve concerns.
• Ability to multitask and meet deadlines.
• Maintain professional appearance and conduct.

Responsibilities

• Oversee daily operation of the F&B outlet.
• Supervise outlet personnel and assist on the floor.
• Respond to guest complaints promptly.
• Coordinate with other F&B managers and report issues.
• Prepare required reports and ensure wage and revenue accuracy.
• Monitor service quality and assist in menu planning.
• Ensure compliance with liquor laws, health/sanitation, and SOPs.
• Conduct staff performance reviews and training.

Skills

Communication

Multitasking

Guest service

Staff supervision

Loss prevention

Menu planning

SOP adherence

Job description

Highgate Hotels in San Francisco, CA is seeking a Food & Beverage Manager to oversee daily outlet operations, supervise staff, respond to guest concerns and ensure service quality across all shifts. You will partner with other F&B managers, monitor loss prevention, prepare reports, plan menus, and ensure compliance with local liquor laws and health regulations.

The role emphasizes on-floor leadership, staff development, and delivering outstanding guest experiences in a fast-paced