F&B Operations Leader — Guest Experience & Growth

Fairmont Hotels & Resorts; San Francisco (CA); On-site; USD 85,000 - 108,000; Full time

Job summary

Fairmont Hotels & Resorts in San Francisco is seeking a Food & Beverage Operations leader who will report to the Director of Food & Beverage. You will guide the F&B team, strategize offerings, and craft unforgettable guest experiences while maintaining service standards.

The role requires a service-focused leadership approach, strong stakeholder relationships, and the ability to balance operations with a positive team culture. Competitive salary and benefits accompany the role.

Qualifications

• Service-focused personality is essential and previous leadership experience required.
• Proven ability to build and maintain good relationships with all stakeholders.
• Communicate thoughts, actions and opportunities clearly with strong networking skills.
• Ability to lead by example, believe in a strong team culture and set the scene for high performance.

Responsibilities

• Lead, mentor and train the Food & Beverage Operations team in all aspects of the department and ensure service standards are followed
• Strategize on new products and service offerings
• Create unforgettable experiences for our guests
• Consistently offer professional, friendly and engaging service
• Maximize revenues by communicating regularly with the Food & Beverage teams to implement agreed upon strategies, practices and promotions
• Monitor the departmental budget in a fiscally responsible manner
• Address guest concerns and react quickly and professionally
• Monitor all guest service standards, constantly seeking ways to improve product and service as well as increase volumes and profits
• Balance operational, administrative and colleague needs
• Follow outlet policies, procedures and service standards
• Follow all safety and sanitation policies when handling food and beverage
• Other duties as assigned

Skills

Leadership

Guest relations

Communication

Team player

Job description

Fairmont Hotels & Resorts in San Francisco is seeking a Food & Beverage Operations leader who will report to the Director of Food & Beverage. You will guide the F&B team, strategize offerings, and craft unforgettable guest experiences while maintaining service standards.

The role requires a service-focused leadership approach, strong stakeholder relationships, and the ability to balance operations with a positive team culture. Competitive salary and benefits accompany the role.