F&B Operations Manager - Guest Experience & Profit

Highgate Hotels L.P.; New York (NY); On-site; USD 60,000 - 90,000; Full time

Job summary

Highgate Hotels is seeking a Food & Beverage Manager to oversee daily F&B outlet operations, supervise staff, and ensure top-quality service in a demanding hospitality environment. You will coordinate menus, monitor compliance with SOPs and liquor laws, and work with other managers to drive revenue and guest satisfaction.

The role emphasizes training and performance reviews, maintaining high service standards, and contributing to cost control and scheduling in a fast-paced Midtown setting.

Qualifications

• Excellent verbal and written communication with all levels of staff and guests.
• Ability to multitask and prioritize departmental functions to meet deadlines.
• Strong leadership and staff development capabilities.
• Customer service oriented with a focus on guest satisfaction.
• Experience conducting staff performance reviews and trainings.

Responsibilities

• Oversee all aspects of the daily operation of the F&B outlet.
• Supervise outlet personnel and respond to guest concerns promptly.
• Work with other F&B managers and keep leadership informed of issues.
• Monitor service quality and assist in menu planning and SOP compliance.
• Ensure adherence to local liquor laws, sanitation, and safety regulations.
• Prepare required reports including payroll, revenue, and schedules.
• Conduct staff training and participate in hotel-wide trainings.

Job description

Highgate Hotels is seeking a Food & Beverage Manager to oversee daily F&B outlet operations, supervise staff, and ensure top-quality service in a demanding hospitality environment. You will coordinate menus, monitor compliance with SOPs and liquor laws, and work with other managers to drive revenue and guest satisfaction.

The role emphasizes training and performance reviews, maintaining high service standards, and contributing to cost control and scheduling in a fast-paced Midtown setting.