F&B Outlet Manager: Lead Guest Experience & Operations

Highgate; Los Angeles (CA); On-site; USD 70,000 - 110,000; Full time

Job summary

Highgate Hotels is seeking a Food & Beverage Manager to oversee the daily operations of the hotel’s outlets in Downtown Los Angeles. You will supervise staff, ensure SOPs, respond to guest concerns, and coordinate with other F&B managers to maintain high service standards and profitability.

The role focuses on maintaining exceptional guest experiences, training staff on SOPs, managing performances, and ensuring compliance with safety and sanitation regulations.

Qualifications

• Effective verbal and written communication with staff and guests.
• Ability to multitask and prioritize departmental functions.
• Strong focus on guest satisfaction and service standards.
• Experience in supervising and developing outlet staff.
• Maintain high standards of personal appearance and grooming.

Responsibilities

• Oversee daily operation of all F&B outlets.
• Supervise outlet personnel and ensure SOP compliance.
• Respond to guest complaints promptly and professionally.
• Coordinate with other F&B managers and report issues.
• Prepare and submit required reports and schedules.
• Monitor service quality and participate in menu planning.

Skills

Communication

Multitasking

Guest service

Leadership

Attentive service

Job description

Highgate Hotels is seeking a Food & Beverage Manager to oversee the daily operations of the hotel’s outlets in Downtown Los Angeles. You will supervise staff, ensure SOPs, respond to guest concerns, and coordinate with other F&B managers to maintain high service standards and profitability.

The role focuses on maintaining exceptional guest experiences, training staff on SOPs, managing performances, and ensuring compliance with safety and sanitation regulations.