F&B Operations & Guest Experience Leader

Wawa, Inc; Gainesville (FL); On-site; USD 32,000 - 43,000; Full time

Benefits offered by this job

Medical benefits

401(k) + matching

Education Assistance Program

Store discounts

Paid time off

Paid parental leave

Job summary

Wawa, Inc. is seeking a Food & Beverage Manager to oversee all in-store food and beverage operations in Florida. You will work with the General Manager to ensure a fresh, efficient, customer-focused experience daily.

You’ll own food programs, drive sales, monitor trends, and deliver training to Customer Service Associates. The role includes helping with hiring, scheduling, and team development in a fast-paced environment.

Qualifications

• Proven ability to lead teams in fast-paced environments.
• Excellent communication with customers and peers.
• Strong customer service mindset with focus on quality.
• Ability to multitask and make quick decisions.
• Experience driving sales and operational changes.

Responsibilities

• Oversee all food and beverage operations and programs.
• Drive service sales with focus on quality and consistency.
• Train Customer Service Associates for excellent service.
• Support hiring, scheduling, training, and team development.
• Maintain health, safety, and clean food service areas.

Skills

Leadership

Communication

Customer service

Multitasking

Decision making

Education

High School Diploma or GED

Job description

Wawa, Inc. is seeking a Food & Beverage Manager to oversee all in-store food and beverage operations in Florida. You will work with the General Manager to ensure a fresh, efficient, customer-focused experience daily.

You’ll own food programs, drive sales, monitor trends, and deliver training to Customer Service Associates. The role includes helping with hiring, scheduling, and team development in a fast-paced environment.