Food & Beverage Operations Lead | Growth & Training

Wawa, Inc.; Maryland; On-site; USD 32,000 - 43,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Mental health benefits

ESOP

401(k) + matching

Education Assistance Program

Store discounts

Paid time off

Paid parental leave

Wellness programs

Job summary

Wawa, Inc. is seeking a Food & Beverage Manager (FBM) to oversee all food and beverage operations, ensuring efficiency and a customer-focused experience across daily activities. You will work with the GM and AGM to deliver a fresh and consistent in-store experience every day.

The role emphasizes leadership in a fast-paced environment, with focus on sales growth, program expertise, and staff training. An equal opportunity employer offering comprehensive benefits and a supportive team atmosphere.

Qualifications

• High School Diploma or GED equivalent.
• Flexible availability to work various shifts, including weekends and holidays.
• Strong leadership experience, ideally in food service or retail environment(s).
• Excellent communication, organization, and customer service skills.
• Ability to multitask, make decisions, and drive change in a fast-paced environment.
• Skilled in problem solving to drive results, boost sales, and streamline operations.

Responsibilities

• Take ownership of our food and beverage programs—fresh food, grab-and-go meals, beverages, catering, and more.
• Drive food service sales and hit performance goals with a focus on quality and consistency. Monitor trends and work with peers to create action plans to optimize results.
• Become the in-store expert on food programs, promotions, and marketing initiatives.
• Own and deliver training for Customer Service Associates to build proficiency and motivate them to provide outstanding customer service.
• Support hiring, scheduling, training, and team development. Recognize great performance and help Associates grow.
• Maintain a clean, safe, and inviting food service area that meets all health and safety standards.
• Oversee inventory, ordering, and equipment upkeep to support smooth and efficient operations.

Skills

Leadership experience

Communication

Organization

Customer service

Multitasking

Problem solving

Education

High School Diploma or GED

Job description

Wawa, Inc. is seeking a Food & Beverage Manager (FBM) to oversee all food and beverage operations, ensuring efficiency and a customer-focused experience across daily activities. You will work with the GM and AGM to deliver a fresh and consistent in-store experience every day.

The role emphasizes leadership in a fast-paced environment, with focus on sales growth, program expertise, and staff training. An equal opportunity employer offering comprehensive benefits and a supportive team atmosphere.