F&B Manager

Highgate Hotels L.P.; New York (NY); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading hospitality management company is seeking a Food & Beverage Manager for their new Hyatt Regency Times Square. The role involves overseeing operations, ensuring high-quality service, and managing staff while maintaining profitability. Ideal candidates will possess strong communication skills and a service-oriented attitude.

Qualifications

• Effective verbal and written communication skills.
• Ability to multitask and prioritize tasks.
• Service-oriented attitude.

Responsibilities

• Oversee daily operations of the outlet.
• Respond promptly to guest complaints.
• Ensure compliance with health and sanitation regulations.

Skills

Communication

Multitasking

Problem-solving

Service-oriented

Job description

Compensation Type

Yearly

Highgate Hotels

Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. The company has a strong presence in U.S. gateway markets including New York, Boston, Miami, San Francisco, and Honolulu, with expanding operations in Europe, Latin America, and the Caribbean. Highgate’s portfolio exceeds $20 billion in assets and generates over $5 billion in revenue. The company offers expert guidance throughout all stages of the hospitality property cycle, from planning and development to recapitalization or sale. Additionally, Highgate develops bespoke hotel brands and utilizes industry-leading revenue management tools to optimize performance and asset value. The executive team comprises experienced hotel management leaders, making Highgate a trusted partner for top ownership groups and major hotel brands. The company’s corporate offices are located in London, New York, Dallas, and Seattle.

Location

The Hyatt Regency Times Square, opening in summer 2025, is situated in the heart of Times Square, directly on Broadway between 48th and 49th Streets. This iconic, modern, full-service hotel is surrounded by Broadway theaters and close to shopping and sightseeing attractions. The hotel features 795 newly renovated guestrooms.

Overview

The Food & Beverage Manager is responsible for coordinating, supervising, and directing all aspects of the F&B outlet’s operations. The role involves maintaining profitability, ensuring high-quality products and service, marketing to promote business, reducing employee turnover, managing revenue and payroll budgets, and meeting productivity and quality standards.

Responsibilities

• Oversee daily operations of the outlet.
• Supervise outlet personnel.
• Respond promptly to guest complaints.
• Coordinate with other F&B managers and communicate issues.
• Keep superiors informed of problems or matters requiring attention.
• Assist in Loss Prevention efforts.
• Prepare and submit reports timely, including wage progress, payroll, revenue, employee schedules, and action plans.
• Monitor service quality.
• Assist in menu planning and preparation.
• Ensure compliance with liquor laws, health, and sanitation regulations.
• Adhere to SOPs and requisition procedures.
• Be visible on the floor and assist staff during meal periods.
• Conduct staff performance reviews.
• Train employees on SOPs and technical tasks.
• Participate in departmental and hotel training programs.
• Interview candidates and follow hiring standards.
• Complete tip reporting.
• Implement and monitor corporate promotions.
• Ensure overall guest satisfaction.

Qualifications

• Effective verbal and written communication skills with employees and guests.
• Ability to listen, understand, and clarify concerns.
• Multitasking and prioritization skills.
• Attentive, friendly, courteous, and service-oriented attitude.
• Participation in hotel meetings and M.O.D. coverage as needed.
• Maintain attendance and grooming standards.
• Compliance with hotel standards, safety, and efficiency protocols.
• Problem-solving abilities and confidentiality maintenance.
• Perform other duties as assigned.
• Maintain a warm and friendly demeanor at all times.