F&B Leadership Trainee | Banquets & Guest Service

Highgate Hotels, LP; Boston (MA); On-site; USD 34,440 - 37,195; Full time

Job summary

The Newbury Boston is seeking a Food & Beverage Manager in Training to support all aspects of the F&B operation, including on-the-floor, kitchen coverage, clerical work, and marketing materials. You will provide attentive, courteous service to guests while assisting in smooth restaurant and banquet operations.

This role involves flexible hours, strong communication, and cross-training across hotel departments.

Qualifications

• High School diploma or equivalent; experience in a hotel or related field preferred.
• At least 1 year of progressive experience in a hotel or related field preferred.
• College coursework in a related field is helpful.
• Computer knowledge/skills required.
• Flexible with long or varied hours; ability to exert up to 20 pounds and, occasionally, more as needed.

Responsibilities

• Maintain a warm and friendly demeanour at all times.
• Communicate effectively verbally and in writing with employees and guests in a friendly, courteous, and service‑oriented manner.
• Assist with guest communication via e-mail, phone, and in person.
• Listen to, understand, and clarify concerns raised by employees and guests.
• Multitask and prioritize departmental functions to meet deadlines.
• Attend all hotel required meetings and trainings.
• Maintain regular attendance in compliance with hotel standards, per scheduling needs.
• Maintain high standards of personal appearance and grooming.
• Comply with hotel standards and regulations to ensure safe and efficient operations.
• Identify problem areas, take initiative, and assist in implementing solutions.
• Handle problems effectively by anticipating, preventing, and solving issues as necessary.
• Greet guests, clients, and employees as required and attend meetings or trainings per management.
• Proficiently use Microsoft Office and related tools as applicable.

Skills

Communication

Customer service

Computer knowledge

Flexibility

Education

High School diploma or equivalent

College coursework in related field

Tools

Microsoft Office

Job description

The Newbury Boston is seeking a Food & Beverage Manager in Training to support all aspects of the F&B operation, including on-the-floor, kitchen coverage, clerical work, and marketing materials. You will provide attentive, courteous service to guests while assisting in smooth restaurant and banquet operations.

This role involves flexible hours, strong communication, and cross-training across hotel departments.