Banquet Captain

Highgate Hotels, LP; Boston (MA); On-site; USD 21,000 - 25,000; Full time

Job summary

The Newbury Boston is seeking a Banquet Captain to lead setup and service for all banquet events, delegating tasks to banquet servers and coordinating with banquet management to ensure flawless execution.

You will uphold Highgate Hotels standards, maintain professional appearance, participate in required trainings, and actively contribute to memorable events at our Back Bay property in Boston.

Responsibilities

• Must communicate effectively with guests and all levels of staff.
• Must multitask and prioritize banquet duties to meet deadlines.
• Maintain high standards of appearance and service per hotel guidelines.
• Assist Banquet Manager and coordinate with F&B teams for event execution.

Job description

Banquet Captain

Job Details

Category: Banquets

Location: US-MA-Boston

Property: The Newbury Boston

Salary: USD $15.51/Yr. - USD $18.25/Yr.

Pay Class: Full Time

Compensation Type

Hourly

Highgate Hotels

Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com

Location

The Newbury Boston at One Newbury Street, located in the premier shopping and dining neighborhood of Boston's Back Bay is an iconic property originally opened in 1927 as one of the first Ritz-Carlton hotels in the U.S. and most recently was the Taj Boston. The building was recently transformed into a 286-room luxury hotel with 16,000-sq-ft of stunning event spaces, signature dining experiences and a reimagined front entrance on Newbury Street.

Overview

The Banquet Captain is responsible for the set-up and serving of food and beverages to guests at all banquet functions, delegation of assignments to banquet servers, assist banquet management with communicating service needs between the operational teams and overseeing service execution to ensure a successful event according to the hotel standards.

Responsibilities

• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Attend all hotel required meetings and trainings.
• Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
• Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
• Must be able to cross-train in other hotel related areas.
• Must be able to maintain confidentiality of information.
• Must be able to show initiative, including anticipating guest or operational needs.
• Perform other duties as requested by management.
• Maintain a warm and friendly demeanor at all times.
• Assist Banquet Manager in all operations and execution of events.
• Responsible for communication with group contact to ensure accuracy of the BEO and event execution
• Delegate server assignments, conduct pre-shift lineups and partner with banquet management in supervising the successful execution of all banquet events.
• Develop and provide training to all servers.
• Communicate with the F&B operational teams to ensure expedient service of banquet events.
• Employees must at all times be attentive, friendly, helpful, and courteous to all guests, managers and fellow employees.
• Perform preparatory tasks and actively participate in service exection and side work duties to ensure that guests are served promptly and efficiently.
• Know how to read the Banquet Event Order (BEO) and be familiar with the menu of the assigned function.
• Served guests according to the hotel's standards in a friendly, courteous, and professional manner.
• Respond to guest problems, complaints, and accidents. Communicate to management, if necessary.
• Set all tables according to hotel standards.