Eyewear Stylist & Fitting Expert

VSP Vision; Gresham (OR); On-site; USD 42,000 - 66,000; Full time

Job summary

VSP Vision is seeking an optician-focused team member dedicated to helping customers find eyeglasses and contact lenses that best fit their lifestyle and prescription. The role emphasizes quality patient care, precise measurements, and thorough documentation in the practice software.

The ideal candidate will have 1–2 years in a related field, strong communication skills, and the ability to manage multiple tasks in a fast-paced environment onsite at our Oregon location.

Qualifications

• One to two years of experience in related field.
• State licensure or certification by a nationally recognized optician association if required by state.
• Working knowledge of MS Office package.
• Ability to multitask in a fast-paced environment.
• Strong verbal communication to handle inquiries and prioritise tasks.
• Strong written communication to document patient situations clearly.
• Excellent interpersonal and rapport-building skills.
• Ability to ask relevant questions to identify customer needs.
• Proven problem-solving, negotiating, and decision-making skills.
• Discretion and judgment in applying guidelines.
• For remote/hybrid roles, ability to engage in virtual environments with camera presence.

Responsibilities

• Determine the reason for the patient's visit and provide eyewear recommendations from optometrist prescription.
• Deliver exceptional customer service to attract and retain customers.
• Assist customers in frame selection and coordinate with measurements and prescriptions.
• Recommend lenses, coatings, and frames based on needs and features.
• Take measurements, assist with adjustments, and dispense eyewear.
• Ensure accurate pricing and delivery quotes to patients.
• Communicate enthusiastically and concisely to meet patient expectations and support team.
• Clean and merchandise displays daily.
• Assist with insurance billing and processing orders.
• Document all patient communication in practice software.
• Work on special projects and other related duties as assigned.

Skills

Customer service

Verbal communication

Written communication

Multi-tasking

MS Office

Education

Optician licensure (state)

Tools

Practice management software

Job description

VSP Vision is seeking an optician-focused team member dedicated to helping customers find eyeglasses and contact lenses that best fit their lifestyle and prescription. The role emphasizes quality patient care, precise measurements, and thorough documentation in the practice software.

The ideal candidate will have 1–2 years in a related field, strong communication skills, and the ability to manage multiple tasks in a fast-paced environment onsite at our Oregon location.