Eyewear Experience Specialist

VSP Vision; Manhattan Beach (CA); On-site; USD 26,000 - 34,000; Full time

Job summary

VSP Vision is seeking a customer-oriented eyewear expert to help patients find frames and lenses that best match their prescriptions and lifestyle. You will assist with measurements, dispensing eyewear, and providing clear explanations of lens options while maintaining high standards of patient service.

In this on-site role, you will collaborate with a team, manage multiple tasks in a fast-paced environment, and support insurance billing and order processing.

Qualifications

• 1–2 years of experience in a related field.
• State licensure or certification as an optician if required by state.
• Proficient with MS Office applications.

Responsibilities

• Assist customers in selecting frames and lenses based on prescription and lifestyle needs.
• Provide exceptional customer service to attract and retain customers.
• Take measurements, assist with adjustments, and dispense eyewear.
• Explain lens options, coatings, and frames to suit customer needs.
• Coordinate with insurance billing and process orders.
• Document all patient communications in the practice software.

Skills

Customer service

Communication

Multitasking

Optical knowledge

Education

Optician licensure (state)

Tools

MS Office

Job description

VSP Vision is seeking a customer-oriented eyewear expert to help patients find frames and lenses that best match their prescriptions and lifestyle. You will assist with measurements, dispensing eyewear, and providing clear explanations of lens options while maintaining high standards of patient service.

In this on-site role, you will collaborate with a team, manage multiple tasks in a fast-paced environment, and support insurance billing and order processing.