Vision Store Manager: Lead Growth & Customer Experience

Luxottica; Palo Alto (CA); On-site; USD 91,693,000 - 159,457,000; Full time

Benefits offered by this job

Health care

Retirement savings

Paid time off

Employee discounts

Bonus/commission plan

Job summary

For Eyes in the United States seeks a Store Manager to drive the customer experience, lead a team of optical associates, and coordinate doctor partnerships to align retail and optometry.

You will manage sales, training, inventory, payroll, and store performance metrics while upholding loss prevention and safety standards. This role offers growth within the EssilorLuxottica For Eyes network.

Qualifications

• 3+ years in optical retail management or as an optical associate
• Operations, processes and business implications knowledge
• Strong influencing and negotiating skills
• Team building and management skills
• Strong communicator and listener
• Strong basic math skills
• Sales skills
• Familiarity with POS system, computers and calculators
• Knowledge of current store merchandise
• High level of business acumen

Responsibilities

• Conveys commitment to great Customer Service through the Simple Sales Process.
• Provides on-the-job training and guidance to team members using Company programs.
• Delivers clear, motivating feedback to all retail associates.
• Confronts performance issues directly and initiates disciplinary action when necessary.
• Conducts Meaningful Conversations to elevate associate satisfaction, performance and results.
• Drive profitable personal sales, modeling the way and fostering a retail selling culture.
• Analyzes store financial data and recommends steps to improve profitability.
• Strives to exceed on all targets and KPI metrics.
• Delivers KPIs by inspiring the team to exceed customer expectations (NPS/Google ratings).
• Executes staffing onboarding to guidelines.
• Performs payroll, inventory management, and administrative duties.
• Leads Doctor of Optometry partnership and co-planning.
• Adheres to loss prevention policies.
• Prepares and executes physical inventory per guidelines.
• Manages Inventory System and Order tracker in POS.
• Ensures safety programs are implemented and maintained.

Skills

Influencing skills

Negotiation skills

Team leadership

Communication skills

Active listening

Sales skills

POS familiarity

Merchandise knowledge

Business acumen

Education

High School diploma or equivalent

College degree or equivalent

State licensure / ABO certification

Tools

POS system

Job description

For Eyes in the United States seeks a Store Manager to drive the customer experience, lead a team of optical associates, and coordinate doctor partnerships to align retail and optometry.

You will manage sales, training, inventory, payroll, and store performance metrics while upholding loss prevention and safety standards. This role offers growth within the EssilorLuxottica For Eyes network.