Eyewear Store Lead — Customer Experience & Ops

America's Best Contacts & Eyeglasses; Rockford (IL); On-site; USD 42,000 - 55,000; Full time

Benefits offered by this job

Health & Dental Insurance

401k Retirement Savings

Generous Paid Time Off & CompanyH olid

Employee Eyewear Discount

Overtime pay when applicable

Job summary

America's Best Contacts & Eyeglasses in Rockford, IL, is seeking an Assistant Eyeglass Manager to oversee daily operations of the eyeglass department. You will lead a team, drive sales, ensure policy compliance, and deliver a outstanding customer experience.

The role includes forecasting staffing needs, coaching staff, managing promotions, and partnering with store leadership to meet financial goals.

Qualifications

• Optical sales experience; supervising experience preferred.
• Proven ability to lead, coach and build associate relationships.
• Strong understanding of store operations and standards for success.
• Strong communication skills (oral and written).
• Exceptional customer service skills.
• Strong organizational skills for planning work and monitoring progress toward goals.
• Ability to analyze, create, and understand financial reports.
• Demonstrated ability to analyze and solve problems of varied scope.

Responsibilities

• Monitor and achieve profit, sales and performance goals.
• Optimize and oversee the eyeglass department to ensure efficiency and compliance with company’s policies and operational guidelines.
• Convey a commitment to providing outstanding customer service and ensure all associates do the same.
• Ensure quality standards are met. Review remakes and enforce policies to ensure compliance.
• Communicate with the General Manger, District Manager, and Corporate Office and provide store reporting as required.
• Ensure store promotions, advertising, and visual merchandising are in place and all associates and doctors are aware of current promotions.
• Supervise and motivate Opticians and CL Sales associates (in some stores the Receptionist) and ensures the timely completion of day-to-day functions.
• Assist the General Manager with forecasting staffing needs, recruiting, selecting and retaining a high caliber staff.
• Motivate associates to exceed performance standards.

Skills

Optical sales

Supervising

Leadership

Communication

Organization

Financial analysis

Problem solving

Job description

America's Best Contacts & Eyeglasses in Rockford, IL, is seeking an Assistant Eyeglass Manager to oversee daily operations of the eyeglass department. You will lead a team, drive sales, ensure policy compliance, and deliver a outstanding customer experience.

The role includes forecasting staffing needs, coaching staff, managing promotions, and partnering with store leadership to meet financial goals.