Eyewear Store Leader: Elevate Customer Experience

Luxottica; Hemet (CA); On-site; USD 70,000 - 122,000; Full time

Job summary

LensCrafters in Hemet, CA, seeks a Store Manager to lead our team and deliver exceptional customer care. You will translate the Brand Story into flawless execution of the in-store experience, manage operations, training, and KPIs, and partner with the optometrist to drive patient satisfaction.

This role requires 4+ years of retail leadership, strong communication and math skills, and a proven ability to build a high-performing team.

Qualifications

• High School graduate or equivalent.
• 4+ years management/supervisory experience.
• Comprehensive knowledge from operations, processes and business implications.
• Strong influencing and negotiating skills.
• Team building and management skills.
• Knowledge of current optical theory and merchandise.
• Strong communicator and listener.
• Strong basic math skills.
• Sales skills.
• Familiarity with cash register, computers and calculators.
• Ability to manage time under aggressive deadlines.

Responsibilities

• Ensure the LensCrafters team provides unsurpassed Customer Service.
• Provide training and coaching to the team leveraging Company provided programs.
• Analyzes reporting to create and implement action plans to improve store KPIs, including: NPS, % Sales to Plan, Customer Count, Complete Pair, Labor, Training Saturation, Exam Growth, and others.
• Attracts and hires highly engaged team to ensure the store has the right people in the right place at the right time.
• Partners with the Doctor of Optometry to elevate the customer and patient experience and drive store KPIs.
• Takes pride in the store and guides team to execute all operational, inventory, and visual tasks to guidelines flawlessly to ensure the best customer and patient experience.
• Ensures all Company approved safety programs are implemented and maintained consistently per standards in order to maintain a safe and FUN working environment.

Skills

Customer service

Leadership

Team building

Communication

Time management

Sales skills

Basic math

Store operations

Education

High School diploma or equivalent

College degree or equivalent

State licensure / ABO Certification (if applicable)

Tools

LC Dashboard

POS software

Job description

LensCrafters in Hemet, CA, seeks a Store Manager to lead our team and deliver exceptional customer care. You will translate the Brand Story into flawless execution of the in-store experience, manage operations, training, and KPIs, and partner with the optometrist to drive patient satisfaction.

This role requires 4+ years of retail leadership, strong communication and math skills, and a proven ability to build a high-performing team.