Eyewear Concierge & Frame Styling Expert

Total Vision LLC; La Mesa (CA); On-site; USD 38,000 - 56,000; Full time

Job summary

Total Vision LLC is a growing optometry group in California, seeking an empathetic team member to assist patients with frame and lens choices, verify insurance, and ensure accurate measurements for glasses. The role involves educating patients on options, handling repairs, and supporting office operations in a fast-paced environment.

Candidates should have a high school diploma or GED and 2–3 years related experience.

Qualifications

• High school diploma or GED required.
• 2–3 years related experience and/or training in optical or retail environment preferred.
• Excellent customer service and sales skills with ability to educate patients.

Responsibilities

• Assist patients with frame and lens selection and educate on options.
• Explain insurance benefits and verify coverage.
• Take measurements for lenses and ensure proper fit for various lens types.
• Dispense glasses and educate on adaptation and care.
• Assist with repairs, adjustments, and lab-related tasks as needed.
• Maintain timely communication with patients regarding orders and delays.

Skills

Customer service

Sales

Team player

Computer skills

Optical knowledge

Cross-training

Education

High school diploma or GED

Tools

Excel

Payroll systems

Inventory Software

Order processing

Project management software

Word

Email software

Manufacturing software

Job description

Total Vision LLC is a growing optometry group in California, seeking an empathetic team member to assist patients with frame and lens choices, verify insurance, and ensure accurate measurements for glasses. The role involves educating patients on options, handling repairs, and supporting office operations in a fast-paced environment.

Candidates should have a high school diploma or GED and 2–3 years related experience.