Eyewear Sales & Patient Experience Specialist

EssilorLuxottica; Waco (TX); On-site; USD 26,000 - 33,000; Full time

Job summary

LensCrafters seeks a customer-focused team member to assist patients selecting eyewear and related products. You will greet customers, assess needs, describe features, and guide them through purchases.

Responsibilities include maintaining product knowledge, processing sales, and ensuring timely pickups while delivering exceptional service and building lasting relationships with clients.

Qualifications

• High School graduate or equivalent.
• Strong customer service skills.
• Strong basic math skills.
• Effective selling skills.
• Familiarity with technology, such as point-of-sale, patient record systems, or other software applications.
• Embraces new technology and change.
• Strong communicator and listener.

Responsibilities

• Greets patients with a warm welcome and provides prompt service.
• Assesses patient needs and links them to eyewear or vision services.
• Asks clarifying questions and consults with Optician as needed.
• Provides product knowledge and explains features/benefits clearly.
• Keeps store displays and inventory neat and organized.
• Operates POS system and processes sales accurately.
• Ensures on-time pickup and follows up for feedback and referrals.

Skills

Customer service

Sales experience

Communication skills

POS systems

Attention to detail

Team collaboration

Education

High School diploma

Tools

POS software

Patient records software

Job description

LensCrafters seeks a customer-focused team member to assist patients selecting eyewear and related products. You will greet customers, assess needs, describe features, and guide them through purchases.

Responsibilities include maintaining product knowledge, processing sales, and ensuring timely pickups while delivering exceptional service and building lasting relationships with clients.