Optical Team Lead: Customer Experience

LensCrafters; Oak Brook (IL); On-site; USD 26,174 - 45,460; Full time

Job summary

LensCrafters is seeking a Team Lead to deliver exceptional customer service and drive store success. You will manage optical and lab processes, coach staff, and ensure quality eyewear and service for every customer.

In this role, you will oversee daily retail operations, support sales goals, and maintain high standards of customer care, accuracy, and safety in both store and lab environments where applicable.

Qualifications

• HS diploma or GED required.
• Strong optical and retail experience.
• Knowledge of current optical theory and merchandise.
• Strong communication and listening skills.
• Excellent interpersonal skills.
• Good basic math skills.
• Sales experience and ability to upsell.
• Strong problem-solving abilities.
• Familiar with cash register systems and calculators.
• Leadership and training experience preferred.
• Edging and mounting experience.
• Basic optics knowledge and measurement experience.

Responsibilities

• Provide unsurpassed customer service.
• Be proactive, solution-driven with product knowledge.
• Assist customers with selections and recommendations; support sales team.
• Act as a responsible alternate store key holder.
• In lab: perform custom fits and accurate lens placement when applicable.
• Help educate staff on lens and lab processes; reinforce standards.
• Ensure finished eyewear meets optical standards and customer specs.
• Create a safe work environment; maintain lab tools and systems.

Skills

Customer service

Leadership

Communication

Sales skills

Problem solving

Math skills

Cash register

Training experience

Optical knowledge

Education

HS diploma/GED

Tools

AccuFit System

Optical machinery

ABO Certification

LensCrafters Inspector Certification

Job description

LensCrafters is seeking a Team Lead to deliver exceptional customer service and drive store success. You will manage optical and lab processes, coach staff, and ensure quality eyewear and service for every customer.

In this role, you will oversee daily retail operations, support sales goals, and maintain high standards of customer care, accuracy, and safety in both store and lab environments where applicable.