Eyewear Retail Assistant Manager – Lead & Grow

America's Best; Tarentum (Allegheny County); Presencial; USD 48.000 - 72.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health & Dental Insurance

401k Retirement Savings

Flex Spending Account

Generous Paid Time Off & Company HOLID

Parental Leave

Employee Eyewear Discount

Overtime pay when applicable

Descripción de la vacante

America’s Best, part of National Vision, is hiring an Assistant Eyeglass Manager to run day-to-day store operations and lead the eyeglass department with a focus on customer service and sales performance.

You will oversee staff, manage scheduling, ensure compliance with policies, and drive promotions and merchandising while working closely with the General Manager and corporate office.

Formación

• Experience in optical sales; supervisory experience preferred.
• Proven ability to lead, coach and build associate relationships.
• Strong communication skills (oral and written) for effective management.
• Exceptional customer service skills.
• Strong organizational skills for planning work and monitoring progress toward goals.
• Ability to analyze, create, and understand financial reports.
• Demonstrated ability to analyze and solve problems of varied scope.

Responsabilidades

• Monitor and achieve profit, sales and performance goals (i.e. reviewing the P/L).
• Oversee the eyeglass department to ensure efficiency and compliance with policies and guidelines.
• Convey a commitment to outstanding customer service and ensure the same from all associates.
• Review quality standards, remakes, and enforce compliance policies.
• Communicate with the General Manager, District Manager, and Corporate Office and provide store reporting.
• Ensure store promotions, advertising, and visual merchandising are in place and all associates and doctors are aware of current promotions.
• Supervise and motivate Opticians and CL Sales associates (and receptionist in some stores) ensuring daily tasks are completed.
• Assist the General Manager with forecasting staffing needs, recruiting, selecting and retaining a high caliber staff.
• Motivate associates to exceed performance standards.
• Note: in some locations state laws require certain responsibilities to be performed by licensed individuals.

Conocimientos

Optical sales experience

Supervising experience

Leadership

Communication skills

Customer service

Organizational skills

Financial report analysis

Problem solving

Descripción del empleo

America’s Best, part of National Vision, is hiring an Assistant Eyeglass Manager to run day-to-day store operations and lead the eyeglass department with a focus on customer service and sales performance.

You will oversee staff, manage scheduling, ensure compliance with policies, and drive promotions and merchandising while working closely with the General Manager and corporate office.