Eyewear Store Ops Lead - Assistant Manager

America; Williamsburg (VA); On-site; USD 19,000 - 24,000; Full time

Benefits offered by this job

401k Retirement Savings

Flex Spending Account

Paid Time Off & Holidays

Employee Eyewear Discount

Overtime pay when applicable

Job summary

America’s Best, part of National Vision, seeks an Assistant Eyeglass Manager to oversee daily store operations, manage personnel and inventory, and drive sales and customer satisfaction. You’ll ensure high standards of service while guiding a team of opticians and sales associates, with Sundays off as the store is closed weekly.

Responsibilities include monitoring P&L, promotions, and staffing needs; promoting a positive work environment and ensuring compliance with company policies.

Qualifications

• Experience in optical sales and supervising teams.
• Ability to lead, coach and build associate relationships.
• Understanding of store operations and success standards.
• Strong written and verbal communication for team management.
• Excellent organizational skills for planning and monitoring progress toward goals.
• Ability to analyze, create, and understand financial reports.
• Problem-solving across varied scopes.

Responsibilities

• Monitor and achieve profit, sales and performance goals (i.e. reviewing the P&L).
• Optimize and oversee the eyeglass department to ensure efficiency and compliance with company’s policies and operational guidelines.
• Convey a commitment to providing outstanding customer service and ensure all associates do the same.
• Ensure quality standards are met. Review remakes and enforce policies to ensure compliance.
• Communicate with the General Manger, District Manager, and Corporate Office and provide store reporting as required.
• Ensure store promotions, advertising, and visual merchandising are in place and all associates and doctors are aware of current promotions.
• Supervise and motivate Opticians and CL Sales associates (in some stores the Receptionist) and ensures the timely completion of day-to-day functions.
• Assist the General Manager with forecasting staffing needs, recruiting, selecting and retaining a high caliber staff.
• Motivate associates to exceed performance standards.

Skills

Optical sales experience

Supervising experience

People leadership

Communication skills

Job description

America’s Best, part of National Vision, seeks an Assistant Eyeglass Manager to oversee daily store operations, manage personnel and inventory, and drive sales and customer satisfaction. You’ll ensure high standards of service while guiding a team of opticians and sales associates, with Sundays off as the store is closed weekly.

Responsibilities include monitoring P&L, promotions, and staffing needs; promoting a positive work environment and ensuring compliance with company policies.