Optician — Frames, Lenses & Customer Care

VSP Ventures; Salem (OR); On-site; USD 42,000 - 64,000; Full time

Job summary

VSP Ventures seeks an optician to help customers find eyeglasses and contact lenses that match their prescription and lifestyle while delivering high-quality care. You will assist with frame selection, measurements, and dispensing eyewear, ensuring accurate pricing and timely delivery quotes.

You will also document patient interactions, support insurance billing, and contribute to special projects. State licensure may be required; strong communication and multitasking are essential in a

Qualifications

• One to two years of experience in related field.
• If Required by State: Applicable State licensure or certification by a nationally recognized optician association as an optician
• Working knowledge of MS Office package
• Demonstrated ability to successfully perform multiple tasks in a fast-paced environment
• Effective verbal communication skills to prioritize multiple tasks and to be available for incoming calls and inquiries
• Effective written communication skills to clearly document customer situations, as well as prepare letters to confirm agreements made
• Excellent interpersonal and rapport-building skills
• Ability to ask appropriate and relevant questions to identify customer needs
• Proven problem-solving, negotiating, and decision-making skills
• Ability to use appropriate discretion and judgment in applying customer/call handling guidelines
• Ability to listen, process transactions and interact with customers simultaneously in a fast-paced environment
• For roles that are remote (i.e., Work From Home ( WFH )) or hybrid (i.e., partial onsite at a VSP location and WFH ), must demonstrate a high level of engagement in virtual environments, including maintaining camera presence during meetings to support effective communication and team alignment

Responsibilities

• Determine the reason for the patient’s visit, identify lifestyle needs, and deliver recommendations to patients for eyewear needs following the prescription given by their optometrist
• Attract and retain customers by delivering exceptional customer service, fostering customer retention, and promoting outstanding patient satisfaction
• Assist customers in the selection of frames and coordinate frames with optical measurements and prescription
• Recommend specific lenses, lens coatings, and frames to suit customer needs, occupations, habits, and facial features
• Take measurements, assist patients with adjustments and/or troubleshooting, and dispense eyewear
• Ensure correct pricing and realistic delivery time quotes to patients
• Ability to provide enthusiastic and concise communication to meet and exceed patient expectations as well as foster positive relationships with team members
• Clean and merchandise display daily, always displaying effective merchandise
• Assist with insurance billing and processing orders
• Document all patient communication in patient records within practice software system
• Work on special projects and perform other related duties as assigned or requested

Skills

Experience

Licensure

Verbal communication

Written communication

Interpersonal skills

Questioning

Problem-solving

Discretion

Active listening

Remote engagement

Tools

MS Office

Job description

VSP Ventures seeks an optician to help customers find eyeglasses and contact lenses that match their prescription and lifestyle while delivering high-quality care. You will assist with frame selection, measurements, and dispensing eyewear, ensuring accurate pricing and timely delivery quotes.

You will also document patient interactions, support insurance billing, and contribute to special projects. State licensure may be required; strong communication and multitasking are essential in a