Eyewear Experience Specialist

LensCrafters; Lancaster (Lancaster County); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health benefits

Employee discounts

Job summary

LensCrafters EyeCare Advisor creates exceptional value for our customers by delivering the LensCrafters Experience and ensuring high-quality Optometric care. The role links doctor and retail functions to drive store performance and patient satisfaction.

Responsibilities include greeting customers, handling prescriptions, coaching on contact lens care, maintaining records per HIPAA, and operating the POS with accuracy and security. Previous retail/optical experience is a plus.

Qualifications

• High School graduate or equivalent.
• Strong customer service skills (internal and external).
• Knowledge of current fashion trends.
• Strong communicator and listener.
• Problem solving ability.
• Familiarity with cash register, computers and calculators.
• Organization skills.
• Sales skills.
• Strong basic math skills.
• Knowledge of office and store merchandise.

Responsibilities

• Greets customers without delay (within 30 seconds).
• Promptly answers the telephone (3 rings) in a friendly and courteous manner.
• Explains all required paperwork, tests, products and services.
• Attentive to details; reviews prescriptions and/or patient information carefully; identifies special needs, consulting with Optician, Managing Doctor or Retail Management when necessary.
• Shows patience and courtesy to indecisive or difficult customers and patients.
• Performs work accurately and thoroughly despite time pressure and customer volume.
• Identifies situations involving unsatisfied customers and acts quickly for resolution.
• Demonstrates knowledge of appointment book/scheduling procedures and computer operation/procedures.
• Handles and files all patient records in an organized and efficient manner in accordance with HIPAA.
• Places contact lens orders, processes shipments and properly submits invoices for payment.
• Operates the POS system terminal inputting customer/patient and prescription information with accuracy and attention to details.
• Accurately operates the POS system, when required, collecting proper payment following company security procedures and retaining proper change for a variety of transactions such as credit cards, layaways, discounts, insurance and coupons.
• Explains to customers “One Hour” processing and expected delivery times.
• Takes pride in the appearance of the store and ensures visual displays are in accordance with Company provided guidelines.
• Maintains safe working environment for all associates/patients.
• Quickly responds to changes in store promotions with appropriate staff communications, graphics, and point of purchase materials.

Skills

Strong customer service

Strong communicator

Sales skills

Organization skills

Cash handling

Computer skills

Knowledge of fashion trends

Education

High school diploma or equivalent

Tools

POS system

Job description

LensCrafters EyeCare Advisor creates exceptional value for our customers by delivering the LensCrafters Experience and ensuring high-quality Optometric care. The role links doctor and retail functions to drive store performance and patient satisfaction.

Responsibilities include greeting customers, handling prescriptions, coaching on contact lens care, maintaining records per HIPAA, and operating the POS with accuracy and security. Previous retail/optical experience is a plus.