Eyewear Experience Advisor

Luxottica; Leominster (MA); On-site; USD 20,664 - 27,552; Full time

Benefits offered by this job

Health care

Retirement savings

Paid time off

Employee discounts

Job summary

LensCrafters is a global eyewear retailer committed to delivering the LensCrafters Experience and high-quality Optometric care. The EyeCare Advisor role focuses on greeting customers, explaining services, supporting the doctor and retail functions, and ensuring a smooth patient flow.

It emphasizes HIPAA compliance, accurate prescriptions, and attentive service in a fast-paced store environment. The position supports pre-examination testing, contact lens guidance, and inventory maintenance, with

Qualifications

• High School graduate or equivalent.
• Strong customer service skills (internal and external).
• Knowledge of current fashion trends.
• Strong communicator and listener.
• Familiarity with cash register, computers and calculators.
• Sales skills.
• Strong basic math skills.
• Knowledge of office and store merchandise.

Responsibilities

• Greets customers without delay (within 30 seconds).
• Promptly answers the telephone (3 rings) in a friendly and courteous manner.
• Explains all required paperwork, tests, products and services.
• Attentive to details; reviews prescriptions and/or patient information carefully; identifies special needs, consulting with Optician, Managing Doctor or Retail Management when necessary.
• Shows patience and courtesy to indecisive or difficult customers and patients.
• Performs work accurately and thoroughly despite time pressure and customer volume.
• Identifies situations involving unsatisfied customers and acts quickly for resolution.
• Demonstrates knowledge of appointment book/scheduling procedures and computer operation/procedures.
• Handles and files all patient records in an organized and efficient manner in accordance with HIPAA.
• Places contact lens orders, processes shipments and properly submits invoices for payment.
• Operates the POS system terminal inputting customer/patient and prescription information with accuracy and attention to details.
• Accurately operates the POS system, when required, collecting proper payment following company security procedures and retaining proper change for a variety of transactions, such as credit cards, layaways, discounts, insurance and coupons.
• Explains to customers "One Hour" processing and expected delivery times.
• Takes pride in the appearance of the store and ensures visual displays are in accordance with Company provided guidelines.
• Maintains safe working environment for all associates/patients.
• Quickly responds to changes in store promotions with appropriate staff communications, graphics, and point of purchase materials.

Skills

Strong customer service skills

Knowledge of current fashion trends

Strong communicator

Problem solving ability

Familiarity with cash register,Comput

Sales skills

Strong basic math skills

Knowledge of office and store merchand

Education

High School graduate or equivalent

Tools

Cash register

Job description

LensCrafters is a global eyewear retailer committed to delivering the LensCrafters Experience and high-quality Optometric care. The EyeCare Advisor role focuses on greeting customers, explaining services, supporting the doctor and retail functions, and ensuring a smooth patient flow.

It emphasizes HIPAA compliance, accurate prescriptions, and attentive service in a fast-paced store environment. The position supports pre-examination testing, contact lens guidance, and inventory maintenance, with