Eyewear Customer Experience Specialist | Order & Support

EssilorLuxottica; Rockford (IL); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Health care

Retirement savings

Paid time off

Job summary

EssilorLuxottica, a leading global eyewear company, seeks a Customer Service Representative (Order Clerk) to build relationships with customers and labs, process quotations and orders, and coordinate with vendors for timely deliveries.

The role emphasizes strong communication, accuracy, and teamwork within a fast-paced environment. Excellent frontline service skills are required, with a focus on providing exceptional support to customers and internal teams.

Qualifications

• High school diploma, GED or equivalent experience.
• 1+ year of experience working in customer service, hospitality or call center environment.
• Excellent telephone etiquette and ability to maintain composure when dealing with difficult customer situations.
• Strong verbal and written communication skills.
• Good organizational skills, orientation to detail and numerical accuracy.
• Basic PC skills including MS Office; Word and Excel.
• Ability to lift/move up to 40 pounds.

Responsibilities

• Receive requests for price quotations, orders, order changes, adjustments, and cancellations directly from customers and labs.
• Achieve and maintain a rapport with customers and work to give them the best possible service.
• Responsible for receiving, sorting, cleaning, and repackaging overstock and defective lenses, frames and accessories to be returned to various vendors.
• Assist in the assembly, packaging, premium inclusion and marking of frames for the monthly auto-kit mailings for our divisions.
• Use a PC to retrieve customer information, stock status information, status of orders, and make changes to customer orders.

Skills

Customer service experience

Telephone etiquette

Verbal & written communication

Organizational skills

MS Office (Word & Excel)

Ability to lift 40 pounds

Attention to detail

Education

High school diploma or equivalent

Tools

MS Office

Job description

EssilorLuxottica, a leading global eyewear company, seeks a Customer Service Representative (Order Clerk) to build relationships with customers and labs, process quotations and orders, and coordinate with vendors for timely deliveries.

The role emphasizes strong communication, accuracy, and teamwork within a fast-paced environment. Excellent frontline service skills are required, with a focus on providing exceptional support to customers and internal teams.