Customer Service & Order Coordinator

EssilorLuxottica; Omaha (NE); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Bonus plan

Health insurance

Retirement plan

Paid time off

Employee discounts

Job summary

EssilorLuxottica is seeking a Customer Service Coordinator to build and maintain customer and vendor relationships, manage quotes, stock orders, returns, and purchase orders, and coordinate with other departments for optimal service. The role requires cross-training and attention to documentation and policy adherence.

The position emphasizes teamwork, accuracy, and proactive problem-solving to ensure exemplary service in a dynamic optical environment.

Qualifications

• 3+ years of experience in customer service, hospitality or call center environment.
• Excellent telephone etiquette and ability to handle difficult customer situations.
• Strong verbal and written communication skills.
• Good organizational skills and attention to detail.
• Proficient in MS Office, Outlook, Word and Excel.

Responsibilities

• Coordinate ordering, assembly, packaging and labeling for monthly auto-kit mailings.
• Handle requests for price quotations, orders and changes from customers and labs.
• Build rapport with customers to provide the best possible service.
• Retrieve and update customer information and order status using a PC and accurate codes.
• Use Microsoft Office to create spreadsheets and memos and communicate with customers.

Skills

Customer service

Telephone etiquette

MS Office

Communication

Organizational skills

Education

High school diploma

Tools

MS Office

Outlook

Job description

EssilorLuxottica is seeking a Customer Service Coordinator to build and maintain customer and vendor relationships, manage quotes, stock orders, returns, and purchase orders, and coordinate with other departments for optimal service. The role requires cross-training and attention to documentation and policy adherence.

The position emphasizes teamwork, accuracy, and proactive problem-solving to ensure exemplary service in a dynamic optical environment.