Eyewear Consultant & Patient Experience Specialist

Elevate Eye Care; Travelers Rest (SC); On-site; USD 23,000 - 26,000; Full time

Job summary

Elevate Eyecare is seeking a skilled Optician to join our team in a fast-growing ophthalmic network. You will provide personalized eyewear consultations, from frame selection to lens options, and coordinate with optometrists to ensure prescriptions align with patient needs.

We value a customer-first approach, excellent communication, and a collaborative spirit as you assist with fittings, repairs, and order processing. This role emphasizes patient satisfaction and eyewear excellence.

Qualifications

• High school diploma or equivalent; optician experience is a plus.
• Excellent interpersonal and communication skills.
• Detail-oriented with strong organizational abilities.
• Ability to work collaboratively in a team-oriented environment.

Responsibilities

• Provide personalized eyewear consultations, considering patients' style preferences, facial features, and lifestyle.
• Guide patients in selecting frames that complement their individual needs and preferences.
• Educate patients on lens options, coatings, and enhancements, ensuring they make informed decisions about their eyewear.
• Collaborate with optometrists to align lens recommendations with patient prescriptions and visual needs.
• Conduct frame adjustments to ensure optimal comfort and fit.
• Perform minor repairs and adjustments, contributing to customer satisfaction and loyalty.
• Assist patients in placing orders for eyewear, including lenses and frames.
• Collaborate with the team to manage inventory, ensuring a well-stocked selection of frames and lenses.
• Provide support for contact lens fittings and instructions, coordinating with optometrists for seamless integration into patient care plans.
• Cultivate a positive and customer-friendly atmosphere, ensuring a high level of satisfaction among patients.
• Address patient concerns with empathy and professionalism, contributing to a positive overall experience.

Skills

Interpersonal skills

Communication skills

Detail-oriented

Teamwork

Education

High school diploma or equivalent

Job description

Elevate Eyecare is seeking a skilled Optician to join our team in a fast-growing ophthalmic network. You will provide personalized eyewear consultations, from frame selection to lens options, and coordinate with optometrists to ensure prescriptions align with patient needs.

We value a customer-first approach, excellent communication, and a collaborative spirit as you assist with fittings, repairs, and order processing. This role emphasizes patient satisfaction and eyewear excellence.