Eyewear Consultant & Frame Specialist

ADP, Inc.; Medford (OR); On-site; USD 23,000 - 30,000; Full time

Job summary

Eyecare Associates of South Oregon in Medford, OR is seeking an Optician 2 to help customers find eyeglasses and contact lenses that suit their prescriptions and lifestyle.

You will assist with frame selection, measurements, and recommendations while ensuring accurate pricing and timely delivery in a fast-paced environment. A state license may be required, and MS Office proficiency is expected. This onsite role emphasizes excellent customer service and teamwork.

Qualifications

• One to two years of experience in a related field.
• State licensure or certification as an optician if required by state.
• Working knowledge of MS Office.
• Ability to multitask in a fast-paced environment.
• Excellent verbal and written communication.
• Strong interpersonal and rapport-building skills.
• Ability to ask appropriate and relevant questions to identify customer needs.
• Proven problem-solving, negotiating, and decision-making skills.
• Active listening and accurate documentation will be important.

Responsibilities

• Determine the reason for the patient’s visit, identify lifestyle needs, and deliver recommendations to patients for eyewear needs following the prescription given by their optometrist.
• Attract and retain customers by delivering exceptional customer service, fostering customer retention, and promoting outstanding patient satisfaction.
• Assist customers in the selection of frames and coordinate frames with optical measurements and prescription.
• Recommend specific lenses, lens coatings, and frames to suit customer needs, occupations, habits, and facial features.
• Take measurements, assist patients with adjustments and/or troubleshooting, and dispense eyewear.
• Ensure correct pricing and realistic delivery time quotes to patients.
• Provide enthusiastic and concise communication to meet and exceed patient expectations as well as foster positive relationships with team members.
• Clean and merchandise displays daily, always displaying effective merchandise.
• Assist with insurance billing and processing orders.
• Document all patient communication in patient records within practice software system.
• Work on special projects and perform other related duties as assigned or requested.

Skills

Experience in related field

Optician licensure

MS Office

Multitasking

Verbal communication

Written communication

Interpersonal skills

Questioning

Problem solving

Active listening

Tools

MS Office

Job description

Eyecare Associates of South Oregon in Medford, OR is seeking an Optician 2 to help customers find eyeglasses and contact lenses that suit their prescriptions and lifestyle.

You will assist with frame selection, measurements, and recommendations while ensuring accurate pricing and timely delivery in a fast-paced environment. A state license may be required, and MS Office proficiency is expected. This onsite role emphasizes excellent customer service and teamwork.