Eyewear Concierge: Customer Care & Sales

MyEyeDr; Vienna (VA); On-site; USD 21,000 - 33,000; Full time

Benefits offered by this job

Bonuses and commissions

Medical and dental coverage

Vision coverage

401(k) with company match

PTO and paid holidays

Job summary

MyEyeDr. is seeking an Eyewear Consultant to join our patient‑first team in Virginia. You will provide personalized eyewear guidance, assist with frame and lens selection, and support doctors and office staff to deliver a best‑in‑class vision care experience.

No optical experience? Training is provided. You’ll help patients understand benefits, learn the product lines, and work flexible weekend/evening shifts in a collaborative, caring environment.

Qualifications

• Experience in a customer facing or sales related position (Retail, Hospitality or Optical field preferred, but not required).
• A proactive approach to problem solving with an entrepreneurial spirit.
• Willing to learn about industry, product, and services.
• Ability to sell with a desire to meet office goals with a “can do” attitude.
• Friendly, caring, and patient-centric person who thrives in a fast-paced environment.
• Team player who is willing to collaborate to provide the best patient experience.

Responsibilities

• Provide patients with exceptional customer service by understanding and advising the patient’s needs.
• Assist patients in eyewear/frame/lens selection process by using knowledge of product lines and options to educate patients on best fit.
• Consistently deliver sales plan and office goals through cultivating a patient experience that is built on relationship building and trust.
• Provide patients with comprehensive explanation of insurance benefits.
• Utilize company provided training to fit, measure, and adjust eyeglasses from our wide selection of stylish eyewear.
• Complete optometric tasks in partnership with our Office Optometrist to best serve the patient and their selected lenses or frames.
• Collaborate with doctor(s) and team members to provide seamless patient experienceli>
• Communicate and demonstrate the MyEyeDr. values and brand philosophy while working with patients.
• Participate in other office duties as assigned

Skills

Customer service

Sales

Retail experience

Job description

MyEyeDr. is seeking an Eyewear Consultant to join our patient‑first team in Virginia. You will provide personalized eyewear guidance, assist with frame and lens selection, and support doctors and office staff to deliver a best‑in‑class vision care experience.

No optical experience? Training is provided. You’ll help patients understand benefits, learn the product lines, and work flexible weekend/evening shifts in a collaborative, caring environment.