Eyewear Concierge: Customer Care & Sales

MyEyeDr.; Chandler (AZ); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Bonuses & commissions

Medical & dental benefits

Vision coverage

401(k)

PTO & paid holidays

Job summary

MyEyeDr. is seeking an Eyewear Consultant to deliver personalized eyecare and exceptional customer service while guiding patients through frame and lens choices. You’ll collaborate with doctors and teams to ensure accurate fitting and effective insurance explanations, contributing to a best-in-class patient experience.

No optical experience? You’ll receive training and tools to learn about the industry, products, and services, with opportunities to grow and earn bonuses through commissions.

Qualifications

• Experience in a customer facing or sales related position (Retail, Hospitality or Optical field preferred, but not required).
• A proactive approach to problem solving with an entrepreneurial spirit.
• Willing to learn about industry, product, and services.
• Ability to sell with a desire to meet office goals with a “can do” attitude.
• Friendly, caring, and patient-centric person who thrives in a fast-paced environment.
• Team player who is willing to collaborate to provide the best patient experience.

Responsibilities

• Provide patients with exceptional customer service by understanding and advising the patient’s needs.
• Assist patients in eyewear/frame/lens selection process by using knowledge of product lines and options to educate patients on best fit.
• Consistently deliver sales plan and office goals through cultivating a patient experience that is built on relationship building and trust.
• Provide patients with comprehensive explanation of insurance benefits.
• Utilize company provided training to fit, measure, and adjust eyeglasses from our wide selection of stylish eyewear.
• Complete optometric tasks in partnership with our Office Optometrist to best serve the patient and their selected lenses or frames.
• Collaborate with doctor(s) and team members to provide seamless patient experience.
• Communicate and demonstrate the MyEyeDr. values and brand philosophy while working with patients.
• Participate in other office duties as assigned.

Skills

Customer service

Sales

Insurance benefits

Eyewear fitting

Team collaboration

Problem solving

Job description

MyEyeDr. is seeking an Eyewear Consultant to deliver personalized eyecare and exceptional customer service while guiding patients through frame and lens choices. You’ll collaborate with doctors and teams to ensure accurate fitting and effective insurance explanations, contributing to a best-in-class patient experience.

No optical experience? You’ll receive training and tools to learn about the industry, products, and services, with opportunities to grow and earn bonuses through commissions.