Eyewear Concierge: Customer Service & Sales

MyEyeDr; Arlington (VA); On-site; USD 24,000 - 33,000; Full time

Benefits offered by this job

Bonuses & commission

Medical & dental coverage

401(k) match

PTO & holidays

Vision coverage

Job summary

MyEyeDr. in Virginia is seeking an Eyewear Consultant to help patients see and look their best. No optical experience is required—training will be provided—and weekend/evening shifts may be needed. You will support doctors and teams to deliver a best-in-class patient experience in a high-volume setting.

This role emphasizes customer service, eyewear selection guidance, and understanding insurance benefits while contributing to sales goals and a welcoming practice environment.

Qualifications

• Experience in customer-facing or sales roles is preferred.
• Ability to learn about industry, products, and services.
• Proactive problem-solving with a can-do attitude.
• Friendly, patient-centric approach in a fast-paced environment.

Responsibilities

• Provide patients with exceptional customer service by understanding and advising their needs.
• Assist patients in eyewear selection using knowledge of product lines and options.
• Meet office sales goals by delivering a standout patient experience built on trust.
• Explain insurance benefits to patients comprehensively.
• Use training to fit, measure, and adjust eyeglasses from a wide eyewear selection.
• Collaborate with the Office Optometrist to support patient needs.
• Work with doctors and team members to ensure a seamless patient experience.
• Represent MyEyeDr. values and brand in interactions with patients.
• Participate in other office duties as assigned.

Skills

Customer service

Sales

Product knowledge

Insurance explanation

Teamwork

Job description

MyEyeDr. in Virginia is seeking an Eyewear Consultant to help patients see and look their best. No optical experience is required—training will be provided—and weekend/evening shifts may be needed. You will support doctors and teams to deliver a best-in-class patient experience in a high-volume setting.

This role emphasizes customer service, eyewear selection guidance, and understanding insurance benefits while contributing to sales goals and a welcoming practice environment.