Eyewear Concierge: Customer Care & Sales

MyEyeDr; Birmingham (AL); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Vision coverage

Employee discounts

Job summary

MyEyeDr. is seeking an Eyewear Consultant to deliver a best-in-class patient experience, assisting with frame, lens selection, and insurance explanations. No optical experience required; training provided. You’ll join a collaborative team and support doctors and staff to help patients see their best.

This role includes some weekend/evening shifts, with opportunities to grow through role-specific training programs and product discounts.

Qualifications

• Experience in a customer facing or sales position preferred.
• Willing to learn about industry, products and services.
• Ability to meet office goals with a positive attitude.
• Friendly, caring and patient-centric.
• Team player who collaborates for best patient experience.

Responsibilities

• Provide patients with exceptional customer service by understanding and advising their needs.
• Assist patients in eyewear/frame/lens selection using knowledge of products.
• Consistently deliver sales plan and office goals through patient relationship building.
• Explain insurance benefits to patients comprehensively.
• Utilize training to fit, measure, and adjust eyeglasses from our eyewear selection.
• Collaborate with doctors and staff to ensure a seamless patient experience.
• Communicate MyEyeDr. values and brand philosophy to patients.
• Participate in other office duties as assigned.

Skills

Customer service

Sales skills

Team collaboration

Learning mindset

Communication

Job description

MyEyeDr. is seeking an Eyewear Consultant to deliver a best-in-class patient experience, assisting with frame, lens selection, and insurance explanations. No optical experience required; training provided. You’ll join a collaborative team and support doctors and staff to help patients see their best.

This role includes some weekend/evening shifts, with opportunities to grow through role-specific training programs and product discounts.