Eyewear Advisor: Customer Service & Sales

MyEyeDr; Arlington (VA); On-site; USD 21,000 - 33,000; Full time

Benefits offered by this job

Bonuses and commission (role specific)

Medical and dental coverage

Vision coverage

401(k) with company match

PTO and paid holidays from day one

Job summary

MyEyeDr. is seeking an Eyewear Consultant to provide personalized eyecare and exceptional customer service in a fast-paced optical environment. You will support doctors and teams, learn about products, and help patients see and look their best.

No optical experience is required—training and tools will be provided to learn about eyewear, insurance benefits, and the patient experience. Weekend and evenings shifts are possible as part of the role in the Virginia area.

Qualifications

• Experience in a customer facing or sales related position.
• Proactive approach to problem solving with an entrepreneurial spirit.
• Willing to learn about industry, product, and services.
• Ability to sell with a desire to meet office goals with a “can do” attitude.
• Friendly, caring, and patient-centric person who thrives in a fast-paced environment.
• Team player who is willing to collaborate to provide the best patient experience.

Responsibilities

• Provide patients with exceptional customer service by understanding and advising the patient’s needs.
• Assist patients in eyewear/frame/lens selection process by using knowledge of product lines and options to educate patients on best fit.
• Consistently deliver sales plan and office goals through cultivating a patient experience that is built on relationship building and trust.
• Provide patients with comprehensive explanation of insurance benefits.
• Utilize company provided training to fit, measure, and adjust eyeglasses from our wide selection of stylish eyewear.
• Complete optometric tasks in partnership with our Office Optometrist to best serve the patient and their selected lenses or frames.
• Collaborate with doctor(s) and team members to provide seamless patient experienceli>
• Communicate and demonstrate the MyEyeDr. values and brand philosophy while working with patients.
• Participate in other office duties as assigned

Skills

Customer service

Sales orientation

Team player

Problem solving

Willing to learn

Job description

MyEyeDr. is seeking an Eyewear Consultant to provide personalized eyecare and exceptional customer service in a fast-paced optical environment. You will support doctors and teams, learn about products, and help patients see and look their best.

No optical experience is required—training and tools will be provided to learn about eyewear, insurance benefits, and the patient experience. Weekend and evenings shifts are possible as part of the role in the Virginia area.